About a week ago following a Windows update my keyboard and touchpad on the first gen Surface Laptop stopped working. Initially the 'surface hid mini driver' appeared to have failed and displayed "status_device_power_failure"
When I rolled back the update and uninstalled the 'surface hid mini driver' and restarted the keyboard started working again. However when new updates installed the same issue started again. Now when I rollback the updates and fix the 'surface hid mini driver' the keyboard still doesn't work.
At this point I have reinstalled all the updates, and the 'surface hid mini driver' seems to be stable and working properly but the keyboard still doesn't work.
Any advice?
I had the issue with my mom's laptop, and I had to diagnose it using TeamViewer 3000 kilometers away.
I noticed the same exclamation marks in the Devices manager, and I've tried running the Microsoft's Surface Diagnostic Tool with no effect (no wonder, those MS troubleshooting services are barely useful).
And I've tried what the other users here suggested with no effect.
The only thing that worked was restoring Windows 10 to a previous state through the System protection-System restore. Please note, that the last state might be broken, as in my mom's case it was today's (broken) state. So I picked a farther one just to be sure, like a week or two.