yes you're right, that worked!!! Thank you so much!
Surface Laptop 1 keyboard and touchpad stopped working
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Anonymous
About a week ago following a Windows update my keyboard and touchpad on the first gen Surface Laptop stopped working. Initially the 'surface hid mini driver' appeared to have failed and displayed "status_device_power_failure"
When I rolled back the update and uninstalled the 'surface hid mini driver' and restarted the keyboard started working again. However when new updates installed the same issue started again. Now when I rollback the updates and fix the 'surface hid mini driver' the keyboard still doesn't work.
At this point I have reinstalled all the updates, and the 'surface hid mini driver' seems to be stable and working properly but the keyboard still doesn't work.
Any advice?
Surface | Surface Laptop | Install and update
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45 answers
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Anonymous
2019-09-24T18:24:57+00:00 -
Anonymous
2019-09-29T20:53:44+00:00 Press and hold power button for 30 seconds until computer will restart. It should fix the problem
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Anonymous
2019-10-01T00:31:35+00:00 I have had this problem multiple times - tried the surface repair tool, uninstalling/reinstalling the driver, downloading the full driver update, etc, etc,. Nothing worked.
Today I got lucky. The Surface HID Mini Driver was the only driver in the device manager showing a problem. I uninstalled it, as I have many times. But then I uninstalled all of the keyboard drivers - there were three of them, all named HID Keyboard Device. None of them indicated a problem when I checked, but I went ahead and uninstalled them anyway.
Then I restarted the computer, and now the keyboard is working fine again. There are now 4 HID Keyboard devices under Keyboards, and the Hid mini driver is still there under Human Interface Devices.
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Anonymous
2019-10-03T14:16:57+00:00 I'm sorry to hear that about your Laptop. After working with Microsoft Support over the phone during the first few weeks that my computer stopped working, I was told that there was a hardware issue and the only option was to replace my computer. My warranty expired a few days before my touchpad, so I think I'm going to buy a refurbished Surface Laptop 1 (for half the price) of the original.
Microsoft support is lying to you trying to make your buy a new computer. If it's the surface HID mini driver it's just a driver issue.
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Anonymous
2019-10-05T00:13:59+00:00 This helped