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On my 2nd pair of Surface Earbuds but still having continued issues with the Bluetooth LE connection. The sound quality degrades when compared to the standard Bluetooth connection + the left earbud continues to produce significant static/hissing while on Teams calls.
I do not have any issues when connecting normally across a number of devices (Pixel 4, Surface Go, Surface Book 2). Have made tired updating the earbuds, resetting to factory, repairing, etc. to no avail. My primary use case for the earbuds are for work, so this makes the product extremely difficult to use.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Following the support the MS agent suggested a replacement set of Earbuds as he thought that my pair may be faulty. I have returned mine today and ordered a new pair as I really like these earbuds, but seems like this may not solve the issue.
New pair didn't resolve it, so not a hardware issue as far as I can tell.
hi I am having the same issue. I went through a whole set up process with a MS agent but he couldn't resolve it.
My issue is exactly the same in that the left earbud crackles when any sound is being played through M S Teams i.e. voice etc. The Earbuds seem to pick up my voice without any issues I.e. the people I am talking to don't notice an issue with me.
As per the other user, the issue seems to be related to the way the earbuds interact with MS Teams, as they work fine with other audio outputs.
Following the support the MS agent suggested a replacement set of Earbuds as he thought that my pair may be faulty. I have returned mine today and ordered a new pair as I really like these earbuds, but seems like this may not solve the issue.
That's correct. When on the Stereo profile I can listen to music from my PC with no problems. When switching to the Hands-Free AG profile the audio quality deteriorates when listening to just music and when trying to take a call via Teams a fair amount of static/hissing is coming in through the left ear bud. Not nearly as much "traffic" coming from the right and I often will take calls with only that ear bud in as a result.
Hi, Azure_19!
Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry to learn that you still have issues with your 2nd Surface Earbuds when on a call in Teams. Thanks for taking the time to let us know about this and allowing us to help you out.
Please allow us to ask questions for us to clarify the situation. When you are using the audio profile Surface Earbuds Stereo, you don't have an issue when playing music/video. When in a Teams call, are you using the audio profile Surface Earbuds Hands-Free AG Audio? As for the static/hissing noise, is it only present on the left? Anything happening on the right? Any further details you wish to share that could help us is welcome.
Looking forward for your response.
Kind regards,
Janette_Z
