Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Anonymous
2024-07-22T16:37:34+00:00

I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.

I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.

I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2025-01-10T11:37:03+00:00

    I don't know if this is conclusive but I just noticed that if you turn the Surface Pro on BEFORE lowering the keyboard/cover that keyboard will respond when it normally doesn't. Yes, I do realize that it may be difficult to know if the computer was actually turned on since the display isn't visible and this may not be your normal process in using the computer. I lowered the keyboard almost immediately after pressing the power button. I only checked this twice, the reason I said it isn't conclusive.

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  2. Anonymous
    2025-01-12T15:02:51+00:00

    I don't know if this is conclusive but I just noticed that if you turn the Surface Pro on BEFORE lowering the keyboard/cover that keyboard will respond when it normally doesn't. Yes, I do realize that it may be difficult to know if the computer was actually turned on since the display isn't visible and this may not be your normal process in using the computer. I lowered the keyboard almost immediately after pressing the power button. I only checked this twice, the reason I said it isn't conclusive.

    I believe this is verified. I tried this 5 times so far and every time the keyboard was responsive.

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  3. Anonymous
    2025-01-12T15:40:45+00:00

    By "turn the Surface Pro on before lowering the keyboard/cover," do you mean 1. press the power button on the top to turn it on while the Surface Pro is still closed (with the type cover covering the LCD screen), and then 2. Open the keyboard so that you can see the display?

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  4. Anonymous
    2025-01-12T15:51:15+00:00

    By "turn the Surface Pro on before lowering the keyboard/cover," do you mean 1. press the power button on the top to turn it on while the Surface Pro is still closed (with the type cover covering the LCD screen), and then 2. Open the keyboard so that you can see the display?

    Exactly! I opened/lowered the cover immediately after pressing the power button to see if it was powering up. Also, I tried playing with the power on settings with the cover and it didn't appear to matter. If it does, I have mine set at "sleep". Please let everyone know if it works for you.

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  5. Anonymous
    2025-01-12T16:26:07+00:00

    The problem only happens intermittently with my Surface Pro 11 - so it may take me a bit to figure out whether this work around has solved my problem. However, as soon as I can confirm, I will reply back to let you (and everyone else) know. Thanks for the tip!

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