Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Anonymous
2024-07-22T16:37:34+00:00

I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.

I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.

I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

52 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-08-29T16:37:06+00:00

    I have noticed the same issue. Surface Pro 11 X Plus and Signature Surface Pro keyboard (no bluetooth, it's the one I bought for my Pro 8 a few years ago).

    The problem occurs when the device powers off (shutdown or hibernate or automatic hibernate while sleeping due to maximum battery drain being reached)

    After it powers on, the keyboard is not detected.

    Don't worry about wearing it out by pulling it off and re-attaching, the whole point of this design is to allow you to do that frequently during the day.

    But this does need a firmware or driver update from Microsoft. Could be firmware in the keyboard or a UEFI update or driver in windows or even all three.

    This is 100% a bug that they need to fix, don't waste your time reinstaling windows or anything like that. Just use sleep overnight. If Surface history is an indicator there will be an update before Christmas that just says it 'improves stability' and it will start behaving.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-09-11T10:02:13+00:00

    I have the exact same issue with my SFP 11 snapdragon x plus with surface pro signature keyboard. The keyboard always freeze after overnight. Please help to fix it. Same quite sure not HW but SW / FW issue. Hope MS release patch to fix it soon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-09-11T18:12:05+00:00

    It appears my keyboard concern has been fixed with the latest Windows update that was available to me early this morning. I use the Surface Pro daily so I have a close time line. To summarize, the concern only occurred while folding the keyboard IMMEDIATELY over the display when turning it off and turning it back on after a coupe of hours. If I delayed folding the keyboard over the display by a few minutes the concern would not occur. I also noticed once I put the Surface Pro to sleep by folding the keyboard over the display and overnight it went into "hibernate" and when turned on, it was in tablet mode (keyboard unresponsive). I have been checking for updates daily and testing the keyboard concern almost daily so I am fairly sure it has been repaired with the latest update that was only available to me this morning. I haven't checked it overnight.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-09-12T08:53:06+00:00

    I was wrong. Letting it sit overnight, the keyboard was unresponsive.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-09-12T15:45:47+00:00

    Same here, with overnight Hibernate. Patch Tuesday didn't fix it.

    Was this answer helpful?

    0 comments