Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Anonymous
2024-07-22T16:37:34+00:00

I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.

I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.

I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2025-01-14T22:42:58+00:00

    Under Settings/System/Power&Battery, section Lid and power button controls, I set the power button to Hibernate, but I forget if you have to do something first to enable Hibernate as an option. It makes the machine power down completely but restore your session's status on restart, just like Sleep. But I don't use it now for two reasons (a) I got into the habit of hibernating my Pro 7 because if I just let it sleep while plugged overnight it was still hot in the morning, and that doesn't happen with the new machine (b) restoring from hibernate takes MUCH longer with the new Pro than with the Pro 7 for some reason. So I just shut the lid now and use Sleep. It uses a negligible amount of power.

    As I said, in the scenario you discovered (which sounds a little awkward), are you sure that sequence of events doesn't leave the machine in Sleep status? That would make it restore immediately on raising the lid, so it's easy to distinguish.

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  2. Anonymous
    2025-01-14T23:12:40+00:00

    Under Settings/System/Power&Battery, section Lid and power button controls, I set the power button to Hibernate, but I forget if you have to do something first to enable Hibernate as an option. It makes the machine power down completely but restore your session's status on restart, just like Sleep. But I don't use it now for two reasons (a) I got into the habit of hibernating my Pro 7 because if I just let it sleep while plugged overnight it was still hot in the morning, and that doesn't happen with the new machine (b) restoring from hibernate takes MUCH longer with the new Pro than with the Pro 7 for some reason. So I just shut the lid now and use Sleep. It uses a negligible amount of power.

    As I said, in the scenario you discovered (which sounds a little awkward), are you sure that sequence of events doesn't leave the machine in Sleep status? That would make it restore immediately on raising the lid, so it's easy to distinguish.

    I just checked it by lowering the lid/keyboard after my normal shut down procedure. The computer never came on so I am fairly sure it wasn't in sleep mode. I waited for a couple of minutes before pressing the power button to turn it on. When it booted the keyboard was unresponsive(larger icons). Prior to turning it off this morning I folded the keyboard over the screen immediately. There was a software update this morning that I also did so that didn't fix the keyboard concern but not surprised it didn't fix it.

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