Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

The problem only happens intermittently with my Surface Pro 11 - so it may take me a bit to figure out whether this work around has solved my problem. However, as soon as I can confirm, I will reply back to let you (and everyone else) know. Thanks for the tip!

If you read this COMPLETE thread I mention how I was able to duplicate the concern every time. To summarize: 1. Turn off computer. 2. Fold keyboard/cover over display/screen IMMEDIATELY. 3. To be sure, wait overnight or maybe at least 6 hours? 4. Lower cover/keyboard and turn computer on. I believe this is the normal process for most who use their Surface Pro mobile. To avoid the keyboard concern (unresponsive), delay folding cover/keyboard over for a few minutes. Yes, others may hibernate instead of turning off which I may not be familiar with but there is one user here that does this and he has similar keyboard concerns and very versed on how to duplicate his concern.

Personally, I have given up on this being fixed so it is no longer a concern for me anymore. I do stop by once in a while to see if there has been any progress. I have just learned to live with it and adapt.

Just so I understand: are you sure it didn't enter Sleep state (as opposed to Hibernate or Off) after these moves?

Just to reiterate: step 1 can also be Hibernate, but that is really not needed now on an ARM64 Pro because Sleep's battery usage is minimal.

Just so I understand: are you sure it didn't enter Sleep state (as opposed to Hibernate or Off) after these moves?

I don't know if I fully understand your question but the SETTING for the lid opening and closing is SLEEP. Whether it actually goes to sleep or hibernate, I have to say I don't know. I rarely use either option or think I am not using it. I normally turn off the computer with Windows shut down and turn on with the power button. Whether the lid closing caused the system to sleep instead of honoring the first request of turning off, I don't know. Like I mentioned, this is no longer a concern for me anymore so I am not going to investigate the lid closing or opening settings.

I know what it would take to avoid the keyboard issue. If I don't have the time to delay closing the lid, I have to remember to use the power button before lowering the lid. If I forget to do this, I have to be prepared to unmount the keyboard. Not really a big deal considering all the other concerns others are having with their Surface Pro. Yes, it shouldn't be like this but not worth obsessing over for me.

What should be acknowledged from Microsoft is if they are aware of this and if they are considering fixing this. If they say they aren't going to fix it, then at least people considering purchasing this Surface Pro can make an informed decision of whether they can tolerate this or not. If they can't, buy something else or wait and see if Surface Pro 12 has the same issue. Or, instead of wondering, move on and just don't purchase it. For those who did purchase it that are still within the 60 day return period, just return it. For others, go through the process of getting it repaired and maybe they could get a refund if it can't be fixed. If there are others who don't want to get stressed with it, adapt?

Just to reiterate: step 1 can also be Hibernate, but that is really not needed now on an ARM64 Pro because Sleep's battery usage is minimal.

How are you hibernating your Surface Pro? As I mentioned earlier, I rarely do this. Incidentally, it appears that using the power button to turn on the computer before lowering the keyboard will make the keyboard responsive. This does not seem to depend on whether I delay folding the keyboard over the display or not during shut down. I checked this procedure over 10 times and the keyboard was always responsive. As I mentioned before, I am uncertain about the consequences of hibernating.