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I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.
I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.
I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, I'm still holding my breath, but since Patch Tuesday a few days ago I've started the PC from Hibernate (once intentional, once due to low battery) and the keyboard worked. I'm not calling it fixed for another week or so (or if someone else still has the problem after installing last week's Windows Update.
Have the same exact issue with SP11 and 8XA-00121 signature keyboard. Microsoft seems to not give a flying fart about it!
Same here, with overnight Hibernate. Patch Tuesday didn't fix it.
I was wrong. Letting it sit overnight, the keyboard was unresponsive.
It appears my keyboard concern has been fixed with the latest Windows update that was available to me early this morning. I use the Surface Pro daily so I have a close time line. To summarize, the concern only occurred while folding the keyboard IMMEDIATELY over the display when turning it off and turning it back on after a coupe of hours. If I delayed folding the keyboard over the display by a few minutes the concern would not occur. I also noticed once I put the Surface Pro to sleep by folding the keyboard over the display and overnight it went into "hibernate" and when turned on, it was in tablet mode (keyboard unresponsive). I have been checking for updates daily and testing the keyboard concern almost daily so I am fairly sure it has been repaired with the latest update that was only available to me this morning. I haven't checked it overnight.
