Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Anonymous

I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.

I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.

I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.

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Anonymous

2024-12-14T17:09:45+00:00

Not here. Applied the update, hibernated (I have the power button assigned to that), powered up within about 5 minutes, and the keyboard was not responsive.

I don't personally have a problem any more. As I think I mentioned above, I got in the habit of hibernating my Surface 7 because it would always stay hot during charging while sleeping (the device and me :-) ), even when plugged in overnight and the battery was clearly fully charged. No such issue with this Snapdragon Pro on Win11, so I just sleep it by closing the lid, plugged in or not. But I do care about the other sufferers so I'd be interested if anyone else still has the bug after the recent update.

We are talking about the update that appeared this week but was dated 11/21/2024, right?
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Anonymous

2024-12-13T14:18:09+00:00

Hi All,

This update appeared on my surface this am. Firmware took a while to install but so far it looks positive.

Microsoft Corporation - System Hardware Update - 11/21/2024

Thanks!

John
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Anonymous

2024-12-12T22:13:58+00:00

So I’ve tried every online fix and none have worked. But I did find (and I’m warning you it’s stupid) but if you leave the surface out after shutting down and don’t close the keyboard, the next day when you turn it back on it detects correctly.

As soon as you flip hat hinge keyboard up after it’s off, plan on disconnecting the keyboard at the next start up.

Microsoft do better!
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Anonymous

2024-12-12T21:41:10+00:00

I have exactly the same issue, Surface Pro is less than 2 weeks old and it's doing it every time I turn off. The keyboard won't work the next time, unless you unplug and reattach it. I didn't pay £1300+ for this sort of quality, and to see so many people with exactly the same issue - for months.

Not impressed Microsoft - I will be returning it.
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