Just so I understand: are you sure it didn't enter Sleep state (as opposed to Hibernate or Off) after these moves?
Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day
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Anonymous
I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.
I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.
I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.
Surface | Surface Pro | Performance and maintenance
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52 answers
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Anonymous
2025-01-12T21:26:49+00:00 -
Anonymous
2025-01-12T16:50:28+00:00 The problem only happens intermittently with my Surface Pro 11 - so it may take me a bit to figure out whether this work around has solved my problem. However, as soon as I can confirm, I will reply back to let you (and everyone else) know. Thanks for the tip!
If you read this COMPLETE thread I mention how I was able to duplicate the concern every time. To summarize: 1. Turn off computer. 2. Fold keyboard/cover over display/screen IMMEDIATELY. 3. To be sure, wait overnight or maybe at least 6 hours? 4. Lower cover/keyboard and turn computer on. I believe this is the normal process for most who use their Surface Pro mobile. To avoid the keyboard concern (unresponsive), delay folding cover/keyboard over for a few minutes. Yes, others may hibernate instead of turning off which I may not be familiar with but there is one user here that does this and he has similar keyboard concerns and very versed on how to duplicate his concern.
Personally, I have given up on this being fixed so it is no longer a concern for me anymore. I do stop by once in a while to see if there has been any progress. I have just learned to live with it and adapt.
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Anonymous
2025-01-12T16:26:07+00:00 The problem only happens intermittently with my Surface Pro 11 - so it may take me a bit to figure out whether this work around has solved my problem. However, as soon as I can confirm, I will reply back to let you (and everyone else) know. Thanks for the tip!
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Anonymous
2025-01-12T15:51:15+00:00 By "turn the Surface Pro on before lowering the keyboard/cover," do you mean 1. press the power button on the top to turn it on while the Surface Pro is still closed (with the type cover covering the LCD screen), and then 2. Open the keyboard so that you can see the display?
Exactly! I opened/lowered the cover immediately after pressing the power button to see if it was powering up. Also, I tried playing with the power on settings with the cover and it didn't appear to matter. If it does, I have mine set at "sleep". Please let everyone know if it works for you.
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Anonymous
2025-01-12T15:40:45+00:00 By "turn the Surface Pro on before lowering the keyboard/cover," do you mean 1. press the power button on the top to turn it on while the Surface Pro is still closed (with the type cover covering the LCD screen), and then 2. Open the keyboard so that you can see the display?