Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Hi Miles Wada,

Let me kindly explain that we tested this problem under the same conditions:

Using a Surface Pro, Copilot+ PC with Snapdragon X Elite(12Core) 16GB RAM,512GB SSD.

Also tested is the Surface Pro Signature Keyboard with Slim Pen 2- (Platinum).

The results of the test are that the keyboard can work on the Surface Pro, Copilot+ PC (Surface Pro 11), so the official compatibility information is correct.

Therefore, if your keyboard doesn't currently work properly in UEFI, what you need to do is send it to the Surface support team for inspection and repair.

Or there's another way to test it. If you are near a Microsoft sales store, you can bring your Surface and keyboard cover to the store, tell the clerk you are here, and test with the store's equipment. More test samples will help you determine whether the problem is from the keyboard you are using or from your Surface.

If you notice the problem reoccurring while testing with a new keyboard, or a repaired keyboard, you may want to send your Surface to the Surface support team for inspection as well.

Therefore, the most complete way is to send the Surface together with the keyboard to the Surface technical support team for testing.

Best Regards,

Mitchell | Microsoft Community Support Specialist

My Sp11 also starts up to tablet mode after turning it on after a full shutdown overnight. Keyboard only work if you completely remove and reattach. Seems like a driver issue. Please help!

Thank you for the comprehensive reply. I gather from your reply that you haven't actually used your Surface Pro under the same conditions that I outlined? Don't get me wrong, I do appreciate your time but let's say I return the keyboard, get a replacement and it still does the same thing under those conditions, what then? Since there are only two hardware involved here the keyboard and Surface Pro itself, do we then return the Surface Pro?

The simple test: Power computer off and immediately fold keyboard over screen. Wait 2 hours or overnight, which ever you prefer. Fold keyboard down, turn computer on. Are you in desktop mode or tablet mode? You should be in desktop mode since the keyboard is attached.

How do you explain the other person that responded, saying they are experiencing the same concern?

Delay folding the keyboard over the screen a few minutes is not a major inconvenience for me if that is how it is. If the keyboard is defective that would be a problem for me.

Hello Miles Wada,

Welcome to Microsoft Community.

I've read everything you've posted here and noticed that even though you've contacted multiple Microsoft support departments, the issue hasn't improved.

Please allow me to give some of my views here.

First, I can share with you some information from the official:

Learn more about Surface Keyboards and Type Covers - Microsoft Support ****

You'll notice that the keyboard you're using is fully compatible with the Surface Pro 11, and the fact that we've tested this in our test devices proves that the official information is accurate.

I believe that you are a customer who loves your device very much and has some testing ability, but let me explain to you that when the support agent recommends that you enter UEFI testing, this step is to confirm whether the keyboard is faulty:

Troubleshoot Surface Type Cover or Keyboard - Microsoft Support****

If the keyboard is not properly recognized and used in UEFI, because it is not entering Windows at this time, it proves that the problem is not from the driver, but most likely from a hardware failure, so the judgment of the support agent is accurate.

So, I think at this point you need to send this keyboard to the Surface support team for inspection and repair. I can direct you to Surface Live support, who can help you create a service order:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface Keyboard, press Enter, and click "Contact Support" at the bottom:

3. Select from the screenshot below and click Confirm:

4. You will see contact options for Chat support and Phone support, please contact them during business hours:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist

Having exact same issue.