Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Under Settings/System/Power&Battery, section Lid and power button controls, I set the power button to Hibernate, but I forget if you have to do something first to enable Hibernate as an option. It makes the machine power down completely but restore your session's status on restart, just like Sleep. But I don't use it now for two reasons (a) I got into the habit of hibernating my Pro 7 because if I just let it sleep while plugged overnight it was still hot in the morning, and that doesn't happen with the new machine (b) restoring from hibernate takes MUCH longer with the new Pro than with the Pro 7 for some reason. So I just shut the lid now and use Sleep. It uses a negligible amount of power.

As I said, in the scenario you discovered (which sounds a little awkward), are you sure that sequence of events doesn't leave the machine in Sleep status? That would make it restore immediately on raising the lid, so it's easy to distinguish.

I just checked it by lowering the lid/keyboard after my normal shut down procedure. The computer never came on so I am fairly sure it wasn't in sleep mode. I waited for a couple of minutes before pressing the power button to turn it on. When it booted the keyboard was unresponsive(larger icons). Prior to turning it off this morning I folded the keyboard over the screen immediately. There was a software update this morning that I also did so that didn't fix the keyboard concern but not surprised it didn't fix it.

Under Settings/System/Power&Battery, section Lid and power button controls, I set the power button to Hibernate, but I forget if you have to do something first to enable Hibernate as an option. It makes the machine power down completely but restore your session's status on restart, just like Sleep. But I don't use it now for two reasons (a) I got into the habit of hibernating my Pro 7 because if I just let it sleep while plugged overnight it was still hot in the morning, and that doesn't happen with the new machine (b) restoring from hibernate takes MUCH longer with the new Pro than with the Pro 7 for some reason. So I just shut the lid now and use Sleep. It uses a negligible amount of power.

As I said, in the scenario you discovered (which sounds a little awkward), are you sure that sequence of events doesn't leave the machine in Sleep status? That would make it restore immediately on raising the lid, so it's easy to distinguish.

Just to reiterate: step 1 can also be Hibernate, but that is really not needed now on an ARM64 Pro because Sleep's battery usage is minimal.

How are you hibernating your Surface Pro? As I mentioned earlier, I rarely do this. Incidentally, it appears that using the power button to turn on the computer before lowering the keyboard will make the keyboard responsive. This does not seem to depend on whether I delay folding the keyboard over the display or not during shut down. I checked this procedure over 10 times and the keyboard was always responsive. As I mentioned before, I am uncertain about the consequences of hibernating.

Just so I understand: are you sure it didn't enter Sleep state (as opposed to Hibernate or Off) after these moves?

I don't know if I fully understand your question but the SETTING for the lid opening and closing is SLEEP. Whether it actually goes to sleep or hibernate, I have to say I don't know. I rarely use either option or think I am not using it. I normally turn off the computer with Windows shut down and turn on with the power button. Whether the lid closing caused the system to sleep instead of honoring the first request of turning off, I don't know. Like I mentioned, this is no longer a concern for me anymore so I am not going to investigate the lid closing or opening settings.

I know what it would take to avoid the keyboard issue. If I don't have the time to delay closing the lid, I have to remember to use the power button before lowering the lid. If I forget to do this, I have to be prepared to unmount the keyboard. Not really a big deal considering all the other concerns others are having with their Surface Pro. Yes, it shouldn't be like this but not worth obsessing over for me.

What should be acknowledged from Microsoft is if they are aware of this and if they are considering fixing this. If they say they aren't going to fix it, then at least people considering purchasing this Surface Pro can make an informed decision of whether they can tolerate this or not. If they can't, buy something else or wait and see if Surface Pro 12 has the same issue. Or, instead of wondering, move on and just don't purchase it. For those who did purchase it that are still within the 60 day return period, just return it. For others, go through the process of getting it repaired and maybe they could get a refund if it can't be fixed. If there are others who don't want to get stressed with it, adapt?

Just to reiterate: step 1 can also be Hibernate, but that is really not needed now on an ARM64 Pro because Sleep's battery usage is minimal.