Surface Pro 11 Keyboard Not Responding when Turning off at Night and Turning on the Next Day

Anonymous
2024-07-22T16:37:34+00:00

I have a Surface Pro 11 where the keyboard will not respond when turning it off at night and turning it back on the next morning. The only way I have found to get it to respond is to unmount and mount keyboard. It will not occur when putting it in sleep mode overnight. It will not occur when turning the tablet off and back on when not sitting overnight. I have checked for updates. I have tried cleaning the contacts.

I have contacted support through the Surface app doing a chat session. I was transferred to 4 different departments. More time was spent transferring me then resolving the concern. Yes, the concern was never resolved. The last transfer was to the business department because although I purchased both the Surface Pro and keyboard online through retail channels support says the keyboard is a business keyboard. I haven't heard back from business support yet. I don't know if they will tell me that since the Surface Pro is retail so they will not be able to help me. Another remedy was to reinstall the recovery software but there would be no guarantee the problem would be resolved. I declined since I spent hours installing all my apps.

I also contacted CoPilot but it had the usual remedies. I do not want to mount and unmount the keyboard every day to use it. The Surface Pro and keyboard is still within the return period.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-11-19T16:15:11+00:00

    Hello Microsoft,

    The snapdragon surface pro 11 does need a fix for this. I've tried many keyboards with the same result. Even the new flex keyboard. Any time you start the surface after its been off for a period of time you have to physically detach the keyboard and reconnect it. You dont even get a mouse curser until you do so. I'm on 2 other messages boards and we all need a firmware fix.

    And putting device in hibernation isn't a fix either. The pro 11 should work like the pro 10's do.

    Thank you!
    John

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  2. Anonymous
    2024-11-18T15:00:47+00:00

    Just adding my name to the list. Purchased Surface Pro w/ pro keyboard two weeks ago and, after closing the cover for the night and reopening in the morning, which I have done with previous Surfaces, the keyboard is unresponsive. Have to unmount and mount. Please fix this issue as it has not been an issue with previous models.

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  3. Anonymous
    2024-10-21T14:32:55+00:00

    I have seen this, hibernate versus sleep but I don't know if it is fact or coincidence. If have an app open (say Excel) it will stay sleeping. If there is no app open, it will hibernate or turn off. I don't know which. I have only noticed this a couple of times since I normally just turn off the computer. I have kinda given up monitoring if the keyboard issue has been repaired. I normally try to remember to just delay folding the keyboard over the screen when turning off.

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  4. Anonymous
    2024-10-21T14:16:51+00:00

    This is getting weird. I no longer hibernate the PC explicitly, but just shut the lid to make it sleep. But as of a few days ago, overnight it enters hibernate anyway. There's plenty of battery capacity in the morning. And the new Surface Pro takes a long time to reload, much longer than my Surface 7 did.

    The good news is, so far, the keyboard comes up responsive.

    Has anyone else seen this? I'll try resetting the power button to Sleep and see if that makes a difference.

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  5. Anonymous
    2024-10-14T14:08:22+00:00

    You are right. It isn't fixed.

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