Surface Dock keeps waking up external monitor

Anonymous

My monitor (LG 29UM68) is connected to Surface Dock -> SP4, via direct miniDisplayPort.

It keeps entering sleep mode and waking up repeatedly, even though my SP4 is asleep. This does not happen when I connect the monitor to SP4 directly.

Another issue is that if I set to PC Screen Only, after few seconds, it will automatically switch back to external monitor only. Again, this does not happen if I connect monitor to SP4 directly.

These 2 issues only arise if I use Surface Dock.

I have gone through all the steps here (https://www.microsoft.com/surface/en-sg/support/hardware-and-drivers/troubleshoot-docking-station-surface-dock) successfully, but issue persist.

Please help.

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59 answers

Anonymous

2017-05-13T06:15:12+00:00

Pardon me asking, are you on Creator Update?

Cheers.
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Anonymous

2017-05-13T06:23:09+00:00

Not yet.

But might be a good idea to get it, will try.
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Anonymous

2017-05-13T07:05:15+00:00

So got the creator update - the issue is still there
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Anonymous

2017-05-13T07:33:45+00:00

Out of clues at the moment then... The Creator Update fixed this issue for some of us.

This indeed could be quite annoying.

Cheers.
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Anonymous

2017-05-13T12:27:45+00:00

So, it took you less than half an hour to download and install Creators update, retest and respond? Also check with update tool if dock firmware is up to date.
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