Surface Dock keeps waking up external monitor

Anonymous
2016-07-10T11:30:09+00:00

My monitor (LG 29UM68) is connected to Surface Dock -> SP4, via direct miniDisplayPort.

It keeps entering sleep mode and waking up repeatedly, even though my SP4 is asleep. This does not happen when I connect the monitor to SP4 directly.

Another issue is that if I set to PC Screen Only, after few seconds, it will automatically switch back to external monitor only. Again, this does not happen if I connect monitor to SP4 directly.

These 2 issues only arise if I use Surface Dock.

I have gone through all the steps here (https://www.microsoft.com/surface/en-sg/support/hardware-and-drivers/troubleshoot-docking-station-surface-dock) successfully, but issue persist.

Please help.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2017-04-14T20:25:07+00:00

    I am no longer seeing the problem. Noticed only today on LG Ultrawide. 2560x1080 but could be it is resolved since creators update and some driver updates?

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  2. Anonymous
    2017-03-30T21:35:39+00:00

    I am having this exact same issue -- your video captures it perfectly. Surface Book connected to Surface Dock, which is connected to an LG 27UD58 4K monitor, and also an older ASUS monitor. (Both connected via DisplayPort.) When I sleep the Surface Book the ASUS monitor also goes to sleep normally, but the LG monitor cycles on and off continuously as shown in the video above.

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  3. Anonymous
    2017-03-28T18:38:08+00:00

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  4. Anonymous
    2017-03-28T16:28:26+00:00

    That's good info. Even if it did work, it's not a proper solution; my 4k monitor doesn't have HDMI 2.0 (but does have DisplayPort), so I'd be limiting myself to 30Hz (instead of 60Hz) by involving an HDMI adapter.

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  5. Anonymous
    2017-03-28T11:51:30+00:00

    Hi Everyone,

    Lately I bought a "Club3D CAC-1170 Mini Displayport - HDMI 2.0 adapter". It converts the 1.2 mini display port to HDMI 2.0. If I connect my Surface Dock with this adapter and a HDMI 2.0 cable to my LG 27UD68P monitors second (!!! and only the second!!!) HDMI port, then I can use the monitor in 4K, with 60Hz refresh rate, and if I put the Surface Pro 4 into standby, then the monitor goes to standby as well, and stays in standby. If I turn the Surface back on, the monitor turn back on.

    So we can get it work, but I must say, this was the 6th converter that I bought. So now I have a lot of minidisplay to anything adapters if someone interested:)

    Still don't know why the dock wakes the monitor from standby if I connect them directly with minidisplay port - display port cable and the Surface goes into stand by mode.

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