Surface Dock keeps waking up external monitor

Anonymous
2016-07-10T11:30:09+00:00

My monitor (LG 29UM68) is connected to Surface Dock -> SP4, via direct miniDisplayPort.

It keeps entering sleep mode and waking up repeatedly, even though my SP4 is asleep. This does not happen when I connect the monitor to SP4 directly.

Another issue is that if I set to PC Screen Only, after few seconds, it will automatically switch back to external monitor only. Again, this does not happen if I connect monitor to SP4 directly.

These 2 issues only arise if I use Surface Dock.

I have gone through all the steps here (https://www.microsoft.com/surface/en-sg/support/hardware-and-drivers/troubleshoot-docking-station-surface-dock) successfully, but issue persist.

Please help.

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-05-13T06:23:09+00:00

    Not yet.

    But might be a good idea to get it, will try.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-05-13T06:15:12+00:00

    Pardon me asking, are you on Creator Update?

    Cheers.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-05-13T04:01:02+00:00

    I am facing the same issue - monitor does not sleep properly. Quite sure the problem is with the dock, as it works fine when the external monitor is connected to the surface pro directly. Also see the issue only when connecting my monitor through display port wire, no issues with HDMI. (I still want to use display port connection as I can't get 60Hz with hdmi)

    Did all software updates  - did not help.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-04-14T20:25:07+00:00

    I am no longer seeing the problem. Noticed only today on LG Ultrawide. 2560x1080 but could be it is resolved since creators update and some driver updates?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-03-28T18:38:08+00:00

    Was this answer helpful?

    0 comments