Right Surface Earbud Not Working

In that case, it's more likely a hardware problem already. Please contact our support mentioned on my initial reply. Check the exchange options for your earbuds or have it replaced immediately.

Kind regards,

StevenK

Would I be able to exchange my earbuds even if they are older than 1 year? I am past the 90 days to return them and past a year to have them covered by warranty. Because it is a hardware problem I am still able to exchange them? Or do i need to cough up $100 because i charged the earbuds in their case!!?

Thanks

Hi

how can i find the replace or exchange option (without fees)? on which page? or through which phone?

thanks

J

Thanks for reaching Microsoft Community, jingliu_111.

If you can't reach them via phone, we suggest to contact them via chat. Here's how:

• Go to Contact Us Microsoft Support, select Get Support.

Check the country where the link is set. Set it to en-us for a moment. (https://support.microsoft.com/en-us/contactus)

• Sign-in to your personal Microsoft account. On the Describe your issue blank, type Surface Hardware Warranty then click Get Help.

• Click Contact Support, and select these options on the drop downs:

• (Note: We're selecting Technical support under Category to get the options we need)
  • Click on Confirm then selectChat with support agentto get a live agent.

If this answers your question, please let our Community know by clicking Yes and marking this post as an answer. This helps other members who may have the same issue as you.

Hi

how can i find the replace or exchange option (without fees)? on which page? or through which phone?

thanks

J

Hi

I am now experiencing the same issue and have tried nearly all the ways you mentioned!!

The only difference is that: it happened to me on the day 1 when I unpacked it from the box!!!

Unfortunately it was already 3 months after i have purchased it (yes, it was purchased together with Surface and i have other earplugs, so i didn't bother to unpack and use it right away).

And it seems i cannot request a new one, as there is no such button like "return or request a new one" on my overview when i log in to my Microsoft account....

i tried to contact Microsoft through phone calls, but it never worked.

This is such an unpleasant and frustrating experience!! i cannot even use it for one full day and it's broken!!!

If anyone knows how to contact Microsoft or has any advice about what i should do, please please let me know!

: ( .....

and by the way: i have called the Netherlands support hotline like 100 times, and every time, they need to redirect me +5 times to the right contact, and there was once, after redirecting for many times, the person just who seems to be the final right contact just hang up the moment when he picked up the phone, and i couldnt even hear what he said....

so so so so so frustrating. i used to think Microsoft is a good customer-focused company. But it seems it is not the truth.

Jing

Hello Kelbyn,

In that case, it's more likely a hardware problem already. Please contact our support mentioned on my initial reply. Check the exchange options for your earbuds or have it replaced immediately.

Kind regards,

StevenK