Surface Studio 2 Web camera not detected.

Question

Surface Studio 2 Web camera not detected.

Anonymous

I do not know exactly when it stopped working (I do not use it that often), but my SS2 web cam has stopped working and is not detected in device manager or anywhere else.

Strangely the Windows Hello Biometric device is functioning fine.

I have reinstalled the latest drivers and firmware MSI.

Error code given is ..

I have all the latest updates including the May 2019 major update.

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3 answers

Answer 1

Hello domcarter,

Thank you for reaching out Surface Community. Please check which Microsoft Store apps can use the camera.

Go to Start > Settings > Privacy > Camera.
Turn on Allow apps to access your camera.
Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

If issue persist open Windows PowerShell as administrator and enter this: Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Exit Windows PowerShell the restart the Surface.

If this works, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Regards,

KarenJune_F

Answer 2

Thanks for the suggestion. Unfortunately Powershell just spat out a load or errors and the cam is still not working.

I am returning the unit under warranty. I have to say of all the devices in the SS2 the webcam was one of the last I would think off breaking. Also considering it's location, one of the least accessible for repair.

Answer 3

Issue resolved after warranty return. I didn't get a new machine (I am angry about that, even though the warranty specifies it might be a refurbished unit) which I think is BS considering the cost of the machine and the short time I have had it (the machine was immaculate apart from the web cam defect (not my fault)).