Keyboard stopped working on Surface pro 8. Why?

Anonymous
2023-03-12T21:37:29+00:00

So I take my surface pro 8 and the keyboard doesnt work or charge the pen, though it did an hour ago. I tried going to uefi but the keyboard still work. I updated it and it still wont work. My microsoft virtual keyboard also stopped popping up when I click on typable fields, so i had to go to settings and change it from "when keyboard is disconnected" to "always" to be able tp type anything.

Surface | Surface Pro | Performance and maintenance

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Anonymous
2023-03-13T16:05:13+00:00

Hi AaronKilo,

Thank you for reaching Microsoft Community. We're sorry to hear that the keyboard on your Surface device stopped working.

There could be several reasons why your Surface Pro 8 keyboard is not working, the keyboard may not be properly connected to the Surface Pro 8. Or Outdated or Faulty Drivers: The drivers for the keyboard might be outdated or faulty. Here are some troubleshooting steps you can try:

Detach the Type Cover or Keyboard

  1. Unplug your Surface and detach the Cover.
  2. Make sure there's no debris, damage or anything that may inhibit a connection.

Force your Surface to restart

  1. Select Start> Power> Shut downand wait for your Surface to shut down.
  2. Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again.

Reattach the Type Cover or Keyboard

  • Re-attach the Cover, making sure that all the magnets touch the bottom edge of your Surface.

Confirm functionality

  1. To confirm connectivity, press the Caps and Fn keys on your Surface Type Cover or Keyboard a couple of times to check whether the LED lights turn on and off.
  2. If the LED lights don't turn on, there might be a hardware issue and the next option is tosubmit a service order.
  3. IF the LED lights turn on, please see Troubleshoot Surface Type Cover or Keyboard - Microsoft Support for more troubleshooting steps.

Let us know how it goes.

Kind regards,

Lavenia

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  1. Anonymous
    2024-03-29T01:25:38+00:00

    I ended up buying a new keyboard that works fine. I'm guessing the repeated folding of the keyboard broke a connection.

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  2. Anonymous
    2024-04-03T09:44:38+00:00

    I have the same issue. Keyboard works on startup but as soon as use the touchscreen, it dies.

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  3. Anonymous
    2024-05-18T18:18:52+00:00

    You forgot the word "Engine" before "Plug-in", and you should have mentioned that these appear under "System devices" in "Device Manager". Like another poster, I only found and uninstalled only the first 2 (of 3), and this also did NOT fix my keyboard problem. Both devices were loaded back after the reboot, so that part worked. But my SP Pro 9 keyboard still doesn't work when connected, even though it had little use and is in apparent good physical condition. I'm still deciding what to do next about this issue. (The touch keyboard works fine, and I can plug in USB keyboards, and they work. I just can't get the Surface Signature Keyboard to respond at all (no LEDs light up and won't charge my Surface Pen.)

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  4. Anonymous
    2024-07-03T17:31:51+00:00

    I have the same problem started happening this morning

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