Keyboard stopped working on Surface pro 8. Why?

Anonymous
2023-03-12T21:37:29+00:00

So I take my surface pro 8 and the keyboard doesnt work or charge the pen, though it did an hour ago. I tried going to uefi but the keyboard still work. I updated it and it still wont work. My microsoft virtual keyboard also stopped popping up when I click on typable fields, so i had to go to settings and change it from "when keyboard is disconnected" to "always" to be able tp type anything.

Surface | Surface Pro | Performance and maintenance

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Anonymous
2023-03-13T16:05:13+00:00

Hi AaronKilo,

Thank you for reaching Microsoft Community. We're sorry to hear that the keyboard on your Surface device stopped working.

There could be several reasons why your Surface Pro 8 keyboard is not working, the keyboard may not be properly connected to the Surface Pro 8. Or Outdated or Faulty Drivers: The drivers for the keyboard might be outdated or faulty. Here are some troubleshooting steps you can try:

Detach the Type Cover or Keyboard

  1. Unplug your Surface and detach the Cover.
  2. Make sure there's no debris, damage or anything that may inhibit a connection.

Force your Surface to restart

  1. Select Start> Power> Shut downand wait for your Surface to shut down.
  2. Now, press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again.

Reattach the Type Cover or Keyboard

  • Re-attach the Cover, making sure that all the magnets touch the bottom edge of your Surface.

Confirm functionality

  1. To confirm connectivity, press the Caps and Fn keys on your Surface Type Cover or Keyboard a couple of times to check whether the LED lights turn on and off.
  2. If the LED lights don't turn on, there might be a hardware issue and the next option is tosubmit a service order.
  3. IF the LED lights turn on, please see Troubleshoot Surface Type Cover or Keyboard - Microsoft Support for more troubleshooting steps.

Let us know how it goes.

Kind regards,

Lavenia

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  1. Anonymous
    2023-03-18T18:49:18+00:00

    Hi AaronKilo,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

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  2. Anonymous
    2023-10-27T05:57:40+00:00

    Hi, My Surface Pro 8 had the same problem after windows update.

    Try to scan for new driver updates. System shows all driver were up to date.

    The keyboard LED don't show being connected.

    The only thing work is the pen when the Bluetooth turn on. but it does not charge when place back onto the cradle.

    Did the BIOS reset and clean the contacts a few times.

    Seeking for advise.

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    10 people found this answer helpful.
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  3. Anonymous
    2023-10-29T10:33:34+00:00

    Hi, My Surface Pro 8 had the same problem after windows update.

    Try to scan for new driver updates. System shows all driver were up to date.

    The keyboard LED don't show being connected.

    The only thing work is the pen when the Bluetooth turn on. but it does not charge when place back onto the cradle.

    Did the BIOS reset and clean the contacts a few times.

    Seeking for advise.

    I have the exact problem after windows update. Please advice.

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-11-01T21:31:09+00:00

    Hi, My Surface Pro 8 had the same problem after windows update.

    Try to scan for new driver updates. System shows all driver were up to date.

    The keyboard LED don't show being connected.

    The only thing work is the pen when the Bluetooth turn on. but it does not charge when place back onto the cradle.

    Did the BIOS reset and clean the contacts a few times.

    Seeking for advise.

    I have the exact problem after windows update. Please advice.

    Same here, maybe theres an issue with the newest Update?

    Was this answer helpful?

    3 people found this answer helpful.
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