Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-04-22T02:19:39+00:00

    I also have the same issue with the wireless keyboard and mouse (Microsoft also).  I have 2 docking stations, on at home and another at the office. Both have the same problem. I updated the firmware and even reinstalled the complete Windows 10 he problem is still there.

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  2. Anonymous
    2020-04-28T17:27:47+00:00

    Hi,

    Did anytone get this resolved or have any response from Microsoft that has solved this problem. I have a Surface laptop 3 with exactly the same issue using USB-C port, esplecially running video such as MS Teams (ironic really!). It just disconnects and drops off the monitors and network!!!

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  3. Anonymous
    2020-04-30T14:57:57+00:00

    Hi,

    Did anytone get this resolved or have any response from Microsoft that has solved this problem. I have a Surface laptop 3 with exactly the same issue using USB-C port, esplecially running video such as MS Teams (ironic really!). It just disconnects and drops off the monitors and network!!!

    Doesn't appear so - I have the same issue with many SFC LT users, running a SFC dock that is maxed out on the USB ports.  

    Has anyone tried using either a powered USB hub or a simple octopus plugged directly into the SFC port?

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  4. Anonymous
    2020-04-30T15:13:32+00:00

    I tried a powered USB hub (attached to the hub, no point of attaching it to the SFB2), but it increased the response time, and my gaming keyboard (with animated lighted keys) was lagging. So not a option.

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  5. Anonymous
    2020-05-11T14:19:02+00:00

    Alex,

    I had this same issue on my surface pro 7 with the surface dock. Any iPhone or iPad or Android phone which was drawing power from the USB port kept disconnecting and re-connecting again. Extremely irritating for the last 2 months.

    Today I disabled all USB controllers and then uninstalled them. Where the OS asked, if I wanted to delete the driver, I selected yes. In particular I had an entry for "Standard USB 3.0 eXtensible Host Controller". Once uninstalled, i was asked to reboot. 

    Its been a number of hours since having all devices including my headset, mobile, keyboard, iPad and monitor connected with no issues at all.

    Give this a go. The funny thing is the particular controller mentioned above didnt re-install itself post reboot and all seems well.

    Good Luck

    Immy

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