Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2021-02-02T16:37:31+00:00

    One week with the replacement SB3 and so far there have been no issues whatsoever. I use it extensively each day, while connected to my Dock v2.

    One thing I noticed is that the new SB3 does not show the performance slider when clicking on the battery tray icon - my old SB3 did. The new SB3 also has a “Balanced” and “High Performance” power plan, whereas the old SB3 only showed “Balanced”. I’m convinced Microsoft made some sort of firmware or hardware change that is reflected in the replacement unit.

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  2. Anonymous
    2021-02-19T13:34:45+00:00

    So my wife's Surface Book 3 is having a similar problem using multiple monitors on a Surface Dock 2. When plugging into the dock, there is a constant plugging and unplugging sound, and the Microsoft wireless mouse doesn't function. I have to unplug and re-plug the dock connector and cross my fingers it works. To stop the beeping of the plugging and unplugging sound, the Device Manager needs to be open (really weird). If the Device Manager is open when docking, the plugging and unplugging sound does not persist.

    I've already contacted MS once and they had me update to the latest version of Windows (it was on 1909). That did not help, so I'll be contacting them again.

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  3. Anonymous
    2021-04-23T02:14:05+00:00

    Late reply, but still a relevant issue. I tried the powered USB hub and did not have any different results. I was thinking the same thing as you.

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