Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  2. Anonymous
    2020-09-30T09:37:39+00:00

    Great idea, wish it helped.  I've done tried this out but the Surface Dock (version 1) speakers (when looking at Device Manager) and audio devices (when looking at Manage Audio Devices) continue disappearing / reappearing.  Currently about every 30 - 60 seconds.   Reboots help for awhile, but this behaviour continues to reoccur.  It's worse after coming out of standby.

    Time for a replacement Surface Dock.

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  3. Anonymous
    2020-09-30T11:44:57+00:00

    Agreed, the only thing that completely fixed my issue was to: Replace the SurfaceBook.

    I can't waste any more time trying to fix Microsofts nightmare.

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  4. Anonymous
    2020-11-05T11:05:00+00:00

    Hi. I am not so sure that it is the docks.

    I have used the MS dock v1, which takes eveything out the power magnetic strip socket, and i have used this with little problem. However, when i connect an non-MS multiport devise to the USB-C port, i have all the problems of constant connections and disconnections. I have 3 of these, and they all behave the same.

    In my opinion, this is something to do with power being restricted to the USB ports by software settings somewhere.

    I agree with this. I am currently using a Surface Laptop 3 and a Dell D6000 Dock and I have the same issue. USB connections (Keyboard & Wireless mouse) keeps disconnecting and reconnecting. 

    Anyone with any tangible solutions? 

    Is it worth getting my Surface exchanged or is it better to just get another laptop as I will get the same problem again? 

    Thanks

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  5. Anonymous
    2020-11-05T13:21:34+00:00

    My issue went away, but I have no doubt it will return.  Its been a month or so without this issue.  I have had it come back 4 or so times in the past year, so I am sure not gone for good.

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