Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2019-11-17T07:36:07+00:00

    Note that when connecting the devices directly to the Surface Book, they don't disconnect.

    If I only connect the keyboard (2 USB ports) to the Surface Book and the mouse (1 USB port) to the Surface Dock, only the mouse disconnects.

    Note that monitors don't disconnect.

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  2. Anonymous
    2019-12-16T13:36:39+00:00

    Hello,

    I am having the same error on two of the Docks at our org. Making us think maybe we should go with a different brand/product. Hopefully we get some kind of official fix for this as it seems others also have the same question (10 people in the first month of this post).

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  3. Anonymous
    2020-01-17T01:45:42+00:00

    Any solutions to this problem? I have the exact same issue.  My surface book 4 stays connected but anything  i plug into the usb ports into this garbage surface dock, it disconnects and connects and disconnects and connects continuous...

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  4. Anonymous
    2020-01-17T23:36:48+00:00

    I have the same issue.

    Razer keyboard keeps disconnecting and reconnecting while connected to dock and playing a game.

    C'mon Microsoft - this cost me close to $5,000 for surface book 2, pen and dock. 

    Pretty unacceptable that this dock behaves like this. I'd expect that from some cheap Chinese knockoff - not a Microsoft branded premium product like the surface book and dock.

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  5. Anonymous
    2020-01-18T23:10:59+00:00

    I have the same issue.

    Razer keyboard keeps disconnecting and reconnecting while connected to dock and playing a game.

    C'mon Microsoft - this cost me close to $5,000 for surface book 2, pen and dock. 

    Pretty unacceptable that this dock behaves like this. I'd expect that from some cheap Chinese knockoff - not a Microsoft branded premium product like the surface book and dock. 

    Hi Guys

    Just an update - I manually installed the latest driver and firmware updates from Microsoft and this seems to have resolved the issue (Latest msi package as of Jan 2020).

    Windows update said there were no updates required, but a manual download and install seemed to fix my issue.

    So far no more disconnects while playing games.

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