You are all correct - it is indeed the dock. What a mess. I have two of these things. what a waste of money... has anyone proven its fixed with the new Dock?
Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2
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Anonymous
Hi
I just bought a Surface Book 2 and a surface dock.
The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.
Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.
I have reinstalled the Surface Dock Firmware updater but it doesn't help.
I have done the latest updates, but it doesn't help either.
I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).
Any ideas where this could come from?
This is becoming ridiculous, it sometimes disconnects every 5-10 sec.
Surface | Accessories | Surface Dock
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83 answers
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Anonymous
2020-06-23T16:55:06+00:00 -
Anonymous
2020-06-23T14:59:39+00:00 Hi. I am not so sure that it is the docks.
I have used the MS dock v1, which takes eveything out the power magnetic strip socket, and i have used this with little problem. However, when i connect an non-MS multiport devise to the USB-C port, i have all the problems of constant connections and disconnections. I have 3 of these, and they all behave the same.
In my opinion, this is something to do with power being restricted to the USB ports by software settings somewhere.
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Anonymous
2020-06-23T14:43:43+00:00 It is definitely the dock. I get this to happen when I have anything more than a mouse/keyboard plugged into the dock (such as an external DAC). When the computer and/or video gets loaded down (gaming) the USB drops and the events for the dock reconnect show up in EventLog. I never lose video to my external monitors. Only the USB. It seems as if the dock can't handle the bandwidth needed or something.
If I have my DAC plugged directly into the surface book I don't see this behavior.
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Anonymous
2020-06-23T00:05:27+00:00 Thomas, I stop connecting my Mouse/keyboard USB to the Dock during the last 2 weeks and I never have this problem again. It is definitively the Dock.
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Anonymous
2020-06-22T18:03:50+00:00 Do you only have a USB disk attached to your dock?
If you have monitors and they don't disconnect, then I don't think it's the SB2 that is detaching.