I FIXED MY PROBLEM FOR GOOD!! I REPLACED Surfacebook 2 WITH A Surfacebook 3. I know it is not the answer you wanted. As for so many of us, we can fix this computer problems, FORGET ABOUT IT!!!!! I was in a never ending loop. Countless hours, days of lost time. An experienced co-worker of mine (after I told him the countless failed attempts said) LET IT GO!!!! MOVE ON!!!! Its a problem that can't be fixed. It is apparently a bad Microsoft design flaw. There is some power flaw between the dock & just THIS Surfacebook 2. I have hook up three other Surfacebook 2 laptops to my work environment, No Problem. They work fine. My Surfacebook 2 is the same image as the others. STOP!!!! Do not try to reason beyond this point. We were dealt a lemon. Accept it!!!! Microsoft screwed up on this one. We all can't be incompetent. This post has been going on since Surfacebook 2 came out. LET IT GO!!!! MOVE ON!!!! I am still using the same dock, two monitors, keyboard & mouse. My setup hasn't changed. I can hook up two external HDs, charge a headset & iPad, all at the same time. Every now & then I get a power port warning. I know I am exceeding the expected power limits. I unplug a device & click/ok my warning (the way it is supposed to work). This was completely unthinkable with my old unit. I hope this gives you the same push that I needed. Find some way to warranty that $%#@&^!!!!!!
Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2
Hi
I just bought a Surface Book 2 and a surface dock.
The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.
Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.
I have reinstalled the Surface Dock Firmware updater but it doesn't help.
I have done the latest updates, but it doesn't help either.
I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).
Any ideas where this could come from?
This is becoming ridiculous, it sometimes disconnects every 5-10 sec.
Surface | Accessories | Surface Dock
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Anonymous
2020-11-09T12:56:07+00:00 -
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Anonymous
2020-11-05T20:17:18+00:00 Well, actually I tried a different way still with the MS docking station connected, but with all my USB 3 devices connected to the laptop (Surface Book 2). The issue still happens. So it's related to the docking station. Since the laptop has a battery it's not a power disruption either. I think there is an hardware fault on the laptop itself. And since it doesn't seem to only affect SB2 but also Surface Pro, that's really a widely spread problem.
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Anonymous
2020-11-05T13:21:34+00:00 My issue went away, but I have no doubt it will return. Its been a month or so without this issue. I have had it come back 4 or so times in the past year, so I am sure not gone for good.
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Anonymous
2020-11-05T11:05:00+00:00 Hi. I am not so sure that it is the docks.
I have used the MS dock v1, which takes eveything out the power magnetic strip socket, and i have used this with little problem. However, when i connect an non-MS multiport devise to the USB-C port, i have all the problems of constant connections and disconnections. I have 3 of these, and they all behave the same.
In my opinion, this is something to do with power being restricted to the USB ports by software settings somewhere.
I agree with this. I am currently using a Surface Laptop 3 and a Dell D6000 Dock and I have the same issue. USB connections (Keyboard & Wireless mouse) keeps disconnecting and reconnecting.
Anyone with any tangible solutions?
Is it worth getting my Surface exchanged or is it better to just get another laptop as I will get the same problem again?
Thanks