Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-02-24T19:14:00+00:00

    I'm constantly having this issue. I noticed it happens majority of the time when the CPU spikes to max, it will start connecting and disconnecting my mouse, keyboard and headphones which are all plugged into the surface dock. Firmware update 1.42.139 does not fix the issue, I've been running that firmware version for awhile now.

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  2. Anonymous
    2020-02-07T18:01:22+00:00

    I am wondering the same thing. I have a failing dock! The manual update didnt help! What the HECK is going on!!!!??!?!?!

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  3. Anonymous
    2020-01-23T04:48:23+00:00

    How did you apply for the replacement? Online?  

    Did you need the original receipt etc?

    Thanks, 

    Ron

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  4. Anonymous
    2020-01-20T15:41:02+00:00

    Lucky we were covered under warranty, only solution we found was to replace and we have had to have two of them replaced so far. 

    I say replaced but Microsoft doesn't want them back, they just send out a new one.. pretty crazy for how much they are retail. Please let me know if that 2020 driver fixes the issue... i spent a whole week on this back in early Dec 2019.

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  5. Anonymous
    2020-01-20T15:32:51+00:00

    I'm thinking of buying a powered USB hub, I'm pretty sure the issue is that power sent to USB ports is not enough, and help from an external could help.

    Once I find the right one, I'll post an update.

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