Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Anonymous
2019-11-17T07:30:01+00:00

Hi 

I just bought a Surface Book 2 and a surface dock.

The dock is connected to 2 monitors and USB keyboard (Razer Huntsman Elite) and mouse Razer Hyperflux Mamba/Firefly.

Both keep disconnecting/reconnecting randomly. Mostly when running games, but sometimes also when running office application.

I have reinstalled the Surface Dock Firmware updater but it doesn't help.

I have done the latest updates, but it doesn't help either.

I cannot find much info in the event viewer, but SurfaceDockFwUpdate errors (event ID 2005 2006 and 2007).

Any ideas where this could come from?

This is becoming ridiculous, it sometimes disconnects every 5-10 sec.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-04-30T14:57:57+00:00

    Hi,

    Did anytone get this resolved or have any response from Microsoft that has solved this problem. I have a Surface laptop 3 with exactly the same issue using USB-C port, esplecially running video such as MS Teams (ironic really!). It just disconnects and drops off the monitors and network!!!

    Doesn't appear so - I have the same issue with many SFC LT users, running a SFC dock that is maxed out on the USB ports.  

    Has anyone tried using either a powered USB hub or a simple octopus plugged directly into the SFC port?

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  2. Anonymous
    2020-04-28T17:27:47+00:00

    Hi,

    Did anytone get this resolved or have any response from Microsoft that has solved this problem. I have a Surface laptop 3 with exactly the same issue using USB-C port, esplecially running video such as MS Teams (ironic really!). It just disconnects and drops off the monitors and network!!!

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  3. Anonymous
    2020-04-22T02:19:39+00:00

    I also have the same issue with the wireless keyboard and mouse (Microsoft also).  I have 2 docking stations, on at home and another at the office. Both have the same problem. I updated the firmware and even reinstalled the complete Windows 10 he problem is still there.

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  4. Anonymous
    2020-04-12T23:01:03+00:00

    The same issue is happening to me as well. As a workaround I am plugging my USB devices (mouse/keyboard) directly into my Surface Book 2 (15"). This somewhat defeats the purpose of having a Surface Dock if I can't even use the USB ports. It mostly occurs when the CPU and computer is under higher load, I hear the fan come on and then the USB ports on the dock disconnect/reconnect intermittently. It is very frustrating that all of my equipment is fairly new.

    I have updated all devices to the latest firmware (Surface Book and Dock). I reinstalled Windows 10 Pro and it is still happening. I have gone on to use three different docks and they all do the same thing. I think it may be related to power consumption as the 15" Surface Book 2 draws a lot of power under high load. Could be related to why the computer draws more power than it takes in when playing games and utilizing the GPU (known issue already). 

    Hopefully Microsoft can issue a replacement or figure out what the issue may be.

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  5. Anonymous
    2020-03-24T19:59:38+00:00

    Yes, I also have this happen A LOT and updating firmware fixed things for about 2 days before it started happening again with CPU spikes. Restarting my computer is the only way to get it to stop. 

    In my case, the docking port docks a USB keyboard and a 2nd display/monitor, which is more CPU-intensive. 

    This is my 2nd docking port. The Surface Book has been a real powerhorse, but the docking port is pretty junky.

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