Surface Dock keeps disconnecting/reconnecting USB devices with Surface Book 2

Same Issue here with  Microsoft Surface Laptop 2 and the Docking Station.  2 Screens on Displayport, Ethernet cable, USB Mouse, USB Keyboard and USB Stick.   The Problem occurs on a regular basis.  

When docked, the laptop is running whilst laptop screen is closed. 

Sometimes it occurs that the signal from one of the two screens is lost and only a full reboot of the laptop solves the issue temporarily (yes I've tried to plug / unplug, turn the docking station cable around, exchanged all display port cables  and plugged the docking station directly into a power socket so that no power extension cord is in between).   

It happens often that the signal of mouse and keyboard are lost / like the USB/Ethernet ports are getting reset. 

I kind of must agree with the fellow users here. It is very frustrating and makes the laptop & dock almost unusable!     (plus the dock only 2 months old)

I would be very grateful if Microsoft could come up with a swift (&permanent) solution.

I echo the issues.  I have isolated this to the Windows Application events for SurfaceDockFwUpdate.  It seems to fire randomly throughout the day. When it does, the error event 2006 causes all of the USB ports and ethernet port to disconnect, then reconnect. Interesting that the display port does not disconnect during this event.

Ironically, my old Surface Pro didn't have these issues. Its my brand new Surface Book 2, that does.

I would simply like the ability to prevent that SurfaceDockFwUpdate event from running.  

Are there instructions for disabling this event/process from running?

I am having the same issue and it is almost making my surface book 2 unusable.  This happens a few times an hour.  So frustrating.

I don't think it is the Update event that is causing the disconnects.  I think that is just a symptom of the dock re-initializing with the computer.  It seems like the USB/Ethernet ports are getting reset which then triggers the normal "dock connected" logic.

That being said, this should NOT be happening and is super frustrating.

I echo the issues.  I have isolated this to the Windows Application events for SurfaceDockFwUpdate.  It seems to fire randomly throughout the day. When it does, the error event 2006 causes all of the USB ports and ethernet port to disconnect, then reconnect. Interesting that the display port does not disconnect during this event.

Ironically, my old Surface Pro didn't have these issues. Its my brand new Surface Book 2, that does.

I would simply like the ability to prevent that SurfaceDockFwUpdate event from running.  

Are there instructions for disabling this event/process from running?

Also I got the Microsoft support in a chat yesterday, and aside from asking dumb questions (is the firmware of my keyboard and mouse are Windows compatible? Seriously?!), they ended up telling me to purchase the new Surface Dock 2 (which not released yet by the way).

So to fix an issue that Microsoft should fix, they ask me to spend CAD$300+ to fix it for them. That's ridiculous.

I was planning to purchase the SB3, but with that kind of support for an high end device, I will surely not. I better buy a MacBook pro.

Alex,

I had this same issue on my surface pro 7 with the surface dock. Any iPhone or iPad or Android phone which was drawing power from the USB port kept disconnecting and re-connecting again. Extremely irritating for the last 2 months.

Today I disabled all USB controllers and then uninstalled them. Where the OS asked, if I wanted to delete the driver, I selected yes. In particular I had an entry for "Standard USB 3.0 eXtensible Host Controller". Once uninstalled, i was asked to reboot. 

Its been a number of hours since having all devices including my headset, mobile, keyboard, iPad and monitor connected with no issues at all.

Give this a go. The funny thing is the particular controller mentioned above didnt re-install itself post reboot and all seems well.

Good Luck

Immy

I will try that. Thanks.

I'm worried about the performances though.