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Again the same old issue. After the last windows update (version 1903 build 18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).
This is the second time an Windows actualization creates this issue.
Does anyone have a clue how to fix it this time?
Thank you
Paulo Souza
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved the issue by resetting surface through the Recovery section choosing to keep personal files. Without creating any usb recovery key.
The procedure took 25 mins, with several reboots, I didn't have to do anything.
After the login, everything back to normal. My diagnosis is that the windows update process to 1903, while updating drivers/firmware/etc. created the issue.
Hope it helps you.
Hello.
It is not a permanent solution.
The problem will reappear.
How long did you give a reset?
2 days. everything perfect for now. but there haven't been updates. the problem came up right after I upgraded to 1903.
Let's see if it comes up again.
I also made a reset. I'll wait to see if the problem comes up again. If necessary, I will post here when changes occur.
