Surface pro 3 Brightness control missing

Anonymous
2019-08-04T19:26:26+00:00

Again the same old issue. After the last windows update (version 1903 build  18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).

This is the second time an Windows actualization creates this issue.

Does anyone have a clue how to fix it this time?

Thank you 

Paulo Souza

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-02-13T23:34:20+00:00

    After seeing no other choice but to roll back to 8.1, and then finding that some critical applications are not supported on 8.1 (such as creative cloud), I found a permanent fix to this issue. 

    I bought a macbook and am nowing running Mac OS. 

    Problem solved! :)

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  2. Anonymous
    2020-02-13T04:53:10+00:00

    https://github.com/sidneys/desktop-dimmer/releases/tag/v4.0.4

    I am trying a temporary solution with this software This software may not display the speaker. But it can be controlled. We just don't see it.

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  3. Anonymous
    2020-02-11T15:42:53+00:00

    Hey Microsoft ! Wake up ! I think we all have the same problem !

    Brightness control is missing

    Power button is out of control

    Please repair it really quick !

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  4. Anonymous
    2020-02-09T19:04:40+00:00

    I have the exact same problem

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  5. Anonymous
    2020-01-29T22:11:12+00:00

    I reset my Surface Pro 3 using a recovery USB a few days ago, and noticed the issue today. Manually installing the Intel HD Graphics from a zip file didn't resolve the issue. When I did Device Manager >> Display adapters >> Update drivers >> Let me pick … >> Browse … >> Microsoft Basic Display Adapter, it seemed to do the trick, but the display became terribly laggy, and the problem came back after a restart.

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