Surface pro 3 Brightness control missing

Anonymous
2019-08-04T19:26:26+00:00

Again the same old issue. After the last windows update (version 1903 build  18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).

This is the second time an Windows actualization creates this issue.

Does anyone have a clue how to fix it this time?

Thank you 

Paulo Souza

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-06-01T21:53:51+00:00

    The earlier post suggested microsoft drivers not Intel.....

    Just posting in case others have this issue and are not using teamviewer.

    That's interesting and definitely useful. In my case, I had also uninstalled the Intel graphics card device and drivers (provided by Intel, part of the Microsoft Surface pack), but that didn't fix the problem. I think all the MS Surface laptops have Intel graphics cards.

    It seems that either or both Intel drivers and other screen management apps cause this control to disappear. People may have to fix one or both to resolve the issue.

    For the benefit of others: Do you have or use any other remote control software, or perhaps the Intel "Wi-Di" or equivalent screen casting.

    It might be that the common denominator is an app or drivers affecting or controlling screen settings, and only certain changes that break it.

    In the Teamviewer case, the Brightness control disappeared when I used the software setting to black out the remote laptop screen. It had been in use as installed for 3 years, without causing trouble before that change.

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  2. Anonymous
    2020-06-01T21:35:30+00:00

    Fixed the issue with the display slider not showing and unable to change display brightness from 100% by uninstalling the display driver and reinstalling it by downloading the driver directly from Intel's website.

    I tried that suggestion from an earlier post, but it didn't help.

    Uninstalling Teamviewer immediately restored the missing brightness control.

    I could install the same Teamviewer version again and everything still worked well.

    The earlier post suggested microsoft drivers not Intel.

    It’s sometimes best to go directly to the source who provided the hardware.

    Just posting in case others have this issue and are not using teamviewer.

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  3. Anonymous
    2020-06-01T21:26:27+00:00

    Fixed the issue with the display slider not showing and unable to change display brightness from 100% by uninstalling the display driver and reinstalling it by downloading the driver directly from Intel's website.

    I tried that suggestion from an earlier post, but it didn't help.

    Uninstalling Teamviewer immediately restored the missing brightness control.

    I could install the same Teamviewer version again and everything still worked well.

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  4. Anonymous
    2020-06-01T21:11:20+00:00

    Fixed the issue with the display slider not showing and unable to change display brightness from 100% by uninstalling the display driver and reinstalling it by downloading the driver directly from Intel's website. In my case since I have the surface pro 3 with 4th gen i7 processor, I downloaded the HD 5000 graphics driver for win 10 64 bit.

    Hope this helps!

    https://downloadcenter.intel.com/download/29474/Intel-Graphics-Driver-for-Windows-15-40-?product=81495

    https://downloadcenter.intel.com/product/97500/Graphics-for-4th-Generation-Intel-Processors

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  5. Anonymous
    2020-05-21T03:43:28+00:00

    After uninstall TeamViewer I was able to change the brightness again.

    Installed TeamViewer 11 again, restarted, and the control is still in place.

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