Surface pro 3 Brightness control missing

Anonymous
2019-08-04T19:26:26+00:00

Again the same old issue. After the last windows update (version 1903 build  18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).

This is the second time an Windows actualization creates this issue.

Does anyone have a clue how to fix it this time?

Thank you 

Paulo Souza

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-12-17T16:26:02+00:00

    I have exactly the same problem. A surface 3 pro that has just had a Windows 1909 update. Exactly the same symptoms as the post with screenshots above.

    ie - no brightness adjustment on Settings page, no option to choose adaptive brightness, brightness slider on Action bar is disabled, power options are all blank (so can't choose anything eg time to turn screen off on battery etc).

    I tried restoring Windows but it just thought for about half an hour then said there was an error and it couldn't restore Windows.

    I did provide Feedback on the Settings page with screenshots similar to the above, but I have no idea if it gets looked at or will end up at the right place.

    Steve

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  2. Anonymous
    2019-10-16T15:19:37+00:00

    Check the solution I wrote the 12th of August: reset through the recovery section, choosing to keep personal files, without creating any usb recovery key.

    It worked for me. Didn't have the problem anymore.

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  3. Anonymous
    2019-10-15T22:30:36+00:00

    Icant adjust screens brightness too 😢 surface 3pro

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  4. Anonymous
    2019-08-13T04:58:03+00:00

    I also made a reset. I'll wait to see if the problem comes up again. If necessary, I will post here when changes occur.

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  5. Anonymous
    2019-08-12T17:49:16+00:00

    2 days. everything perfect for now. but there haven't been updates. the problem came up right after I upgraded to 1903.

    Let's see if it comes up again.

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