Surface pro 3 Brightness control missing

Anonymous
2019-08-04T19:26:26+00:00

Again the same old issue. After the last windows update (version 1903 build  18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).

This is the second time an Windows actualization creates this issue.

Does anyone have a clue how to fix it this time?

Thank you 

Paulo Souza

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-08-12T15:01:58+00:00

    Windows 10 version, if it helps: 18362.267

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-12T14:47:22+00:00

    Quick question - if you disable Night Light, is there any change in behavior or

    not after restarting?

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  3. Anonymous
    2019-08-12T14:16:49+00:00

    Same problem here on Surface Pro 3/128 gb. I reinstalled windows, new image, etc. 

    Nothing worked! Solution?

    Thank you!

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-08T10:47:47+00:00

    I'm afraid the only "solution" I can ask you to try if you are beyond the 10 day
    roll back period for feature updates is to wipe and reimage from a downloadable
    recovery image. You will need to back up any files stored locally and be
    prepared to reinstall apps and programs. Go to
    https://support.microsoft.com/en-us/surfacerecoveryimage   (with a different Windows computer if yours is not working properly)  and download a recovery image for your Surface. You will need a 16GB USB stick
    formatted FAT32 (use a Windows computer). Use FULL format and not quick format
    and give the volume a name like surfboot.. Best to use a new previously unused
    USB stick for this. There are full instructions and a video at
    https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download
    but below are quick instructions. Unzip/extract the recovery zip to the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:
    Step 1:    Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2:     Insert the USB recovery drive into the USB port on your Surface.
    Step 3:    Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4:     When the Surface logo appears, release the volume button.
    Step 5:    When prompted, select the language and keyboard layout you want.
    Step 6:     Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7:     Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8:    Select Yes, repartition the drives, and on the next page, select Next.
    Step 9:     Choose Just remove my files.
    Step 10:    Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

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  5. Anonymous
    2019-08-07T17:12:26+00:00

    Yes I did. Nothing changed.

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