Surface pro 3 Brightness control missing

Anonymous
2019-08-04T19:26:26+00:00

Again the same old issue. After the last windows update (version 1903 build  18362. 239) i cant adjust the screen brightness ( is set in 100% and it is draining the battery).

This is the second time an Windows actualization creates this issue.

Does anyone have a clue how to fix it this time?

Thank you 

Paulo Souza

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-03-25T09:10:38+00:00

    I also had this problem before. I solved the problem after updating the 19587 version. If you do not find this version update in Windows Update, please enter the Windows Preview Experience Program and select the module that is fast. Go back to Windows Update and update to build 19587. After restarting, the system will return to normal.

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  2. Anonymous
    2020-02-13T23:34:20+00:00

    After seeing no other choice but to roll back to 8.1, and then finding that some critical applications are not supported on 8.1 (such as creative cloud), I found a permanent fix to this issue. 

    I bought a macbook and am nowing running Mac OS. 

    Problem solved! :)

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  3. Anonymous
    2019-08-07T16:28:36+00:00

    I have the same issue.

    The brightness slider in action center is disabled. you can hover it with the mouse but you can't move the slider.

    When using hotkey combos (FN+Backspace, FN+Del) same result, no changes.

    This has started since the 1903 W10 upgrade.

    I tried reinstalling the display driver, removing it, etc. didn't work.

    I also tried using Windows Mobility Center, which provides a handy brightness slider, the slider works but it has no effect.

    With this problem, you can't keep the surface on battery because it drains really fast at 100% brightness.

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-12T15:20:30+00:00

    The only thing I can suggest is to file a problem report using the Feedback Hub

    App. And upvote existing reports. I searched for "brightness control missing

    surface pro" and got a bunch of hits. it isn't just Surface..

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-05T12:45:17+00:00

    This is a little unclear. When you open the Action Center, the brightness
    control is at the very bottom in 1903. Are you saying the slider does not move
    or that you can move it but the brightness does not change?

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