Surface Pro 7 and Slim Pen Stop working

Anonymous
2021-01-04T18:19:08+00:00

I just recently purchased the Surface Pro 7 and Slim pen. I am on the third one as I have returned them and gotten a new one due to the touch screen not working. It works fine for a little while then in the middle of editing pictures or using the slim pen the touch screen and pen both stop working. I have done all of the suggested tips (Uninstalling drivers, reinstalling them, etc) and after restarting the Surface Pro 7 they work for awhile and then I'm back to having to restart to get them to work again. I am assuming now it is something with the surface slim pen interfering with the touch screen since I have been through three Pro 7s and not all of them can be messed up. Is there a way to fix this permanently without having to constantly restart my device?

I am a professional photographer and this is seriously messing with my work flow. I can not keep restarting my device every 15 to 30 minutes to get the screen and pen working again. My next step is to return both items and switch completely away from the Surfaces. I don't want to as I have had my Surface Pro 3 for years and love it but it crashed and I had to upgrade. Can anyone tell me what to try to get this issue corrected?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-08T16:31:39+00:00

    Yeah,

    I can assure you, that the SLIM PEN is not working with the Surface Pro 7. I had the Slim Pen for a month and had daily crashes of the touch screen driver - so I ordered a pen, which is not manufactured by Microsoft.

    As expected, the touch screen driver is not crashing anymore and I don't have to hibernate the Surface to reload the driver again.

    Kind regards,
    Marius

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  2. Anonymous
    2021-02-09T01:33:18+00:00

    From what I understand, the original pen made for SP7 works just fine with no issues but I've not been able to test that pen out yet.

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  3. Anonymous
    2021-02-09T02:07:08+00:00

    I was able to return slim pen as its only been a few days and now have the original surface pen.

    So far i have used the original surface pen for 2.5 hours now and it is still working which is already better than the slim crashing it every 10 minutes or intially an hour

    crossing fingers that the original surface pen continues to work.

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  4. Anonymous
    2021-02-10T14:59:22+00:00

    FYI- used old surface pen the whole day and it still works. At least I have a pen that works.

    microsoft support finally sent me a poor response: telling me the slim pen is compatible and sent me a link to their homepage saying it is...not very helpful

    oh well, at least the older pen works

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  5. Anonymous
    2021-03-11T07:51:54+00:00

    I just recently purchased the Surface Pro 7 and Slim pen. I am on the third one as I have returned them and gotten a new one due to the touch screen not working. It works fine for a little while then in the middle of editing pictures or using the slim pen the touch screen and pen both stop working. I have done all of the suggested tips (Uninstalling drivers, reinstalling them, etc) and after restarting the Surface Pro 7 they work for awhile and then I'm back to having to restart to get them to work again. I am assuming now it is something with the surface slim pen interfering with the touch screen since I have been through three Pro 7s and not all of them can be messed up. Is there a way to fix this permanently without having to constantly restart my device?

    I am a professional photographer and this is seriously messing with my work flow. I can not keep restarting my device every 15 to 30 minutes to get the screen and pen working again. My next step is to return both items and switch completely away from the Surfaces. I don't want to as I have had my Surface Pro 3 for years and love it but it crashed and I had to upgrade. Can anyone tell me what to try to get this issue corrected?

    II have the same surface pro 7 and slim pen. this issue is happening to me to. I am really upset that theses expensive products are not working right

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