Surface Pro 7 and Slim Pen Stop working

Anonymous
2021-01-04T18:19:08+00:00

I just recently purchased the Surface Pro 7 and Slim pen. I am on the third one as I have returned them and gotten a new one due to the touch screen not working. It works fine for a little while then in the middle of editing pictures or using the slim pen the touch screen and pen both stop working. I have done all of the suggested tips (Uninstalling drivers, reinstalling them, etc) and after restarting the Surface Pro 7 they work for awhile and then I'm back to having to restart to get them to work again. I am assuming now it is something with the surface slim pen interfering with the touch screen since I have been through three Pro 7s and not all of them can be messed up. Is there a way to fix this permanently without having to constantly restart my device?

I am a professional photographer and this is seriously messing with my work flow. I can not keep restarting my device every 15 to 30 minutes to get the screen and pen working again. My next step is to return both items and switch completely away from the Surfaces. I don't want to as I have had my Surface Pro 3 for years and love it but it crashed and I had to upgrade. Can anyone tell me what to try to get this issue corrected?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-01-06T00:56:13+00:00

    Hello SerrenHollingsworth,

    Thanks for reaching out Microsoft Community and posting your concern here. We're sorry to learn that you're having an issue with your device and pen.

    In this case, if you think the pen is interfering the touchscreen functionality of your device, I'd suggest to adjust or calibrate the pressure settings of your pen. To check your cursor, handwriting, and top button settings, go to **Start  > Settings  > Devices  > Pen & Windows Ink.**To check your pen pressure settings, open the Surface appand select the Pen tab to adjust it. Adjust and calibrate your pen at your own preference and after, observe how the touchscreen behaves.

    Hope this helps.

    StevenK

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