This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I just recently purchased the Surface Pro 7 and Slim pen. I am on the third one as I have returned them and gotten a new one due to the touch screen not working. It works fine for a little while then in the middle of editing pictures or using the slim pen the touch screen and pen both stop working. I have done all of the suggested tips (Uninstalling drivers, reinstalling them, etc) and after restarting the Surface Pro 7 they work for awhile and then I'm back to having to restart to get them to work again. I am assuming now it is something with the surface slim pen interfering with the touch screen since I have been through three Pro 7s and not all of them can be messed up. Is there a way to fix this permanently without having to constantly restart my device?
I am a professional photographer and this is seriously messing with my work flow. I can not keep restarting my device every 15 to 30 minutes to get the screen and pen working again. My next step is to return both items and switch completely away from the Surfaces. I don't want to as I have had my Surface Pro 3 for years and love it but it crashed and I had to upgrade. Can anyone tell me what to try to get this issue corrected?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Steven,
You are welcome. Once I get a replacement and see how that goes I will post an update.
As for my pen and the warranty I figured I would take it straight back to Best Buy as it is not even a month old.
Thank you for your attempt to help resolve this matter!
Serren
Hello SerrenHollingsworth,
Thanks for keeping me posted.
If you have decided to get your pen replaced, kindly contact Microsoft Surface Support to seek options for your pen. If you're located outside United States, see Global Support. Replacement cost applies to out of warranty device and for further assistance.
Kind regards,
StevenK
Looks like I will be taking my pen in for a replacement as well, since I have already replaced the SP7 twice now. Hopefully that will solve the issue. I believe it is related to the slim pen since a couple of photographer friends have the SP7 and regular pens and have not had an issue. I don't know we will have to see how it goes. Thank you both for responding, I now know I'm not the only one with this issue.
Yeah, I am getting the Slim Pen replaced too. It really appears to be related to the pen. While I do not have it clear if it is only related to the slim pen or to all pen devices
Hi Steven,
Do you have any other suggestions to try because that did not work. I thought it might have as it lasted longer than usual but after editing for a good hour straight, the touch screen and pen both stopped working. J had to restart like usual just to get it to work again.
Serren
I just got off the phone with MS and ,with all the troubleshooting and replacement of the devices, they're going to replace the surface slim pen. The issue doesn't seem to be with the Surface Pro 7 but with the pen. Good timing too since my warranty ends next month... Hopefully this will fix it, and I'm assuming it will since there isn't a huge crowd of people complaining of this issue. That tells me that the two devices do work together/ are compatible regularly, and that the issue must be related to the pen. I'll post an update once I've gotten it and tested it out!
