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I just recently purchased the Surface Pro 7 and Slim pen. I am on the third one as I have returned them and gotten a new one due to the touch screen not working. It works fine for a little while then in the middle of editing pictures or using the slim pen the touch screen and pen both stop working. I have done all of the suggested tips (Uninstalling drivers, reinstalling them, etc) and after restarting the Surface Pro 7 they work for awhile and then I'm back to having to restart to get them to work again. I am assuming now it is something with the surface slim pen interfering with the touch screen since I have been through three Pro 7s and not all of them can be messed up. Is there a way to fix this permanently without having to constantly restart my device?
I am a professional photographer and this is seriously messing with my work flow. I can not keep restarting my device every 15 to 30 minutes to get the screen and pen working again. My next step is to return both items and switch completely away from the Surfaces. I don't want to as I have had my Surface Pro 3 for years and love it but it crashed and I had to upgrade. Can anyone tell me what to try to get this issue corrected?
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Looks like I will be taking my pen in for a replacement as well, since I have already replaced the SP7 twice now. Hopefully that will solve the issue. I believe it is related to the slim pen since a couple of photographer friends have the SP7 and regular pens and have not had an issue. I don't know we will have to see how it goes. Thank you both for responding, I now know I'm not the only one with this issue.
Yeah, I am getting the Slim Pen replaced too. It really appears to be related to the pen. While I do not have it clear if it is only related to the slim pen or to all pen devices
Hi Steven,
Do you have any other suggestions to try because that did not work. I thought it might have as it lasted longer than usual but after editing for a good hour straight, the touch screen and pen both stopped working. J had to restart like usual just to get it to work again.
Serren
Hi Michael,
I hate that you're having the same issue! I have taken the steps the tech suggested and we will see how it goes. I will post in this thread in a few days if it worked or post as soon as I see that it did not work. I did the steps about 3 hours ago and so far the touch screen has not quit working and I have not had to restart, but we will see. I don't want to get optimistic and say it worked, then in a little bit it does the same thing.
Serren
Hi Steven,
I have taken the steps you mentioned about and will see if that works. Thank you for responding and I will update on this thread after I see how it works.
Serren
