I opened a ticket and contacted Microsoft support on the issue. Please everyone else do the same so this gets fixed asap!
Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update.
The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.
Many people have discussed this now but not solution is provided and the problem cannot be solved now:
https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/
A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.
After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.
The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.
But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.
Surface | Surface Book | Install and update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
135 answers
Sort by: Oldest
-
Anonymous
2019-01-15T22:09:15+00:00 -
Anonymous
2019-01-18T20:52:11+00:00 I can confirm that this is 100% usb issue, and the machine regulating power with the graphics card and usb bug and the latest updated firmware drivers. IT happens when battery settings are set to max performance: under this it works fine apparently....
The same Logitech mouse I used works 100% while in a game running on the GeForce, but in windows where it switches back and forth, it loses connection randomly. Still, haven't found a solution to this.... tried some of the tricks here... any one figure out a solution?
Also can any one out there use a wacom with the surface book 2 and still use the surface pen and screen with pressure sensitivity? Or is it one or the other?
-
Deleted
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
-
Anonymous
2019-02-05T14:16:08+00:00 Also experience usb mouse stutter.
Windows 10 1809 build, logitech g900 stutters only when plugged in with usb cable, but is fine wireless.
Entire computer seems to constantly hang, but somtimes hitting ctrl-alt-delete will fix it temporarily for a bit. Unplugging the mouse from the usb cable instantly fixes the issue.
-
Anonymous
2019-02-11T11:03:36+00:00 This solved the problem for me!
Link: https://www.microsoft.com/en-us/download/details.aspx?id=56261
Download the "Surface Book 2 Drivers and Firmware" that matches you OS Build number.
To check you OS Build number, Click on the Start menu > Settings > System > About > Under "Windows specification".
My OS build number was 17763.292 so i downloaded the "SurfaceBook2_Win10_17763_1805009_0.msi"
Install it and restart your computer.
Should solve your mouse lag/freeze.