Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in

Anonymous
2018-08-26T01:16:19+00:00

There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update. 

The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.

Many people have discussed this now but not solution is provided and the problem cannot be solved now:

https://www.reddit.com/r/Surface/comments/951lyt/cursor\_freeze\_and\_mouse\_stop\_working\_randomly/

https://answers.microsoft.com/en-us/surface/forum/surfbook2-surfdrivers/surface-book-2-15-connected-usb-mouse-keeps/94eaf7b1-e7be-48ce-bf57-b120524fa9e4?rtAction=1535025867190&tm=1535026055241

https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/

A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.

After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.

The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.

But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.

Surface | Surface Book | Install and update

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  1. Anonymous
    2018-10-26T15:27:54+00:00

    Multiple people are experiencing this problem with freshly installed/up-to-date/brand new Surface books. Also my colleague uses a standard mouse and I use a gaming mouse (which has all the latest drivers etc.). If you folks read through this thread you can see we have tried all the 'standard reply'-stuff already and more. We even have a good suspicion of where the problem might be by eliminating many factors.

    The hardest part in forums like these is convincing 'support' that it's not a standard issue thing and probably something beyond their reach. That's where threads like these usually die because support will not acknowledge that and take further action.

    Well MS likely does not patrol these threads. The correct way to submit problems is via the Feedback hub.

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  2. Anonymous
    2018-10-28T11:50:02+00:00

    After the October update, the issue has still not been fixed for me. 

    This constant troubleshooting with the SB2 is starting to outweigh any of the pros of the device. Had mine since April and I've had 3 problems, all relating to windows updates, that have rendered the device unusable, all of which went unsolved for months.

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  3. Anonymous
    2018-10-28T16:06:18+00:00

    Same here!

    Surface Book 2

    13,5", Intel Core i7, 16GB RAM, 512GB SSD, with Intel HD Graphics 620

    Mouse

    Logitech G502 Proteus Core (but i had the same issue with my old mouse, too)

    It is so annoying.

    Especially noticable on power mode "best performance".

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  4. Anonymous
    2018-10-28T21:00:58+00:00

    I guess Microsoft Expects everyone to buy a Bluetooth mouse. Almost 3 months no FIX.

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  5. Anonymous
    2018-10-31T22:12:45+00:00

    Same problem here.  SurfaceBook 2 with Logitech G400s mouse, connected by USB.  "Best Performance" power setting causes mouse start/stop hiccups.  VERY annoying.

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