Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in

Anonymous
2018-08-26T01:16:19+00:00

There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update. 

The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.

Many people have discussed this now but not solution is provided and the problem cannot be solved now:

https://www.reddit.com/r/Surface/comments/951lyt/cursor\_freeze\_and\_mouse\_stop\_working\_randomly/

https://answers.microsoft.com/en-us/surface/forum/surfbook2-surfdrivers/surface-book-2-15-connected-usb-mouse-keeps/94eaf7b1-e7be-48ce-bf57-b120524fa9e4?rtAction=1535025867190&tm=1535026055241

https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/

A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.

After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.

The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.

But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.

Surface | Surface Book | Install and update

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  1. Anonymous
    2019-04-18T13:01:31+00:00

    I've been babysitting this forum for 3 months hoping to find a solution to this issue. It's driving me mad.

    Any progress on the issue for anyone?

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  2. Anonymous
    2019-03-10T14:01:36+00:00

    having the same problem as well.

    I'm surprised they're not solving this problem until now. It's been more than 7 months.

    Also quite surprised that Microsoft actually launched such unfinished laptop

    and sells it for 2500 USD to me. (Jesus Christ that can buy me a MacBook Pro bro)

    As a MSI, Asus and Acer laptop Owner previously, I think MS laptop clearly has less quality than those Asian made laptop, and of course way more less than Apple laptops.

    You MS are doing mistakes you know that?

    deceiving customers with over 2K and literally don't care A/S anymore.

    Simple,

    I'll never buy a MS laptop.

    I don't care if you're solving this in the future, you've bothered me for more than 7 months.

    of course not even MS Windows nor MS office.

    what a move MicroSoft

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  3. Anonymous
    2019-02-28T18:31:12+00:00

    Thank you sir!  I have done all the other fixes (first noticing that as long as I kept mouse polling below 500 it was fine), then with a few of the update fixes, it was fine at 500, but still would occasionally freeze at "Best Performance".  Doing the fix in the Reddit post finally solved my problem.

    As the post mentioned, it seems Microsoft added a little too much overclocking to the processor.  As with all processors, some can overclock more than others depending on luck of the draw.  The person at work that has the identical Surface Book 2 as me has never had this issue even though he has updated his with all the latest updates, while mine was fine until the update that introduced the issue.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-02-27T10:57:44+00:00

    If you post/share the link to your feedback hub report for THIS issue, I will

    email it to my internal contact.

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  5. Anonymous
    2019-02-26T20:33:07+00:00

    i have yet to see for myself or hear of a case where MS took feedback from feedback hub, realized there is a problem, investigated, and fixed it. i have submitted several critical issues. heck, i had a non-functioning power button for eight months and still having wifi issues. why waste time submitting if they dont do anything with the reports?

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