Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in

Anonymous
2018-08-26T01:16:19+00:00

There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update. 

The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.

Many people have discussed this now but not solution is provided and the problem cannot be solved now:

https://www.reddit.com/r/Surface/comments/951lyt/cursor\_freeze\_and\_mouse\_stop\_working\_randomly/

https://answers.microsoft.com/en-us/surface/forum/surfbook2-surfdrivers/surface-book-2-15-connected-usb-mouse-keeps/94eaf7b1-e7be-48ce-bf57-b120524fa9e4?rtAction=1535025867190&tm=1535026055241

https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/

A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.

After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.

The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.

But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.

Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

135 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-05-13T22:13:37+00:00

    It was me who said that I've got a internal contact.

    I've told him the whole story, and he filed a bug in the internal bug tracker, but it seems that they've noticed the bug and just don't know how to reproduce it and can't confirm... 

    Since then he's been unavailable to me since we were not like some close friends... just an acquaintance.

    I have some other friends who are working in the Microsoft, but they either can't reach or force the Surface team to solve the issue, or don't have enough power / level to make the team HIGH ABOVEnoticed. 

    It's just such a disgrace. Maybe we should all work together to sue the Microsoft so that someone inside might get some real stuff work about this issue. So next question, which lawyer should we call at this moment?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-05-13T22:02:25+00:00

    I know. This is actually insane. I don't know where to go from here.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-05-13T21:54:41+00:00

    This is downright unbelievable. I just read 10 pages of people complaining for a simple UEFI rollback and where is Microsoft?

    It's been 7 months. Is Microsoft really in the business of charging $2500 for defective products?

    What ever happened to the user who said they had an internal contact at Microsoft?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-05-10T08:06:03+00:00

    Having the same problem. It was mitigated by setting performance to "recommended" but since I installed Hyper V the problem got much worse and appears a lot even on recommended power setting.

    I have submitted feedback on the feedback hub: https://aka.ms/AA52ags

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-04-22T20:06:54+00:00

    No,

    and it seems that UEFI 389.2370.769.0 and Touch driver 238.0.1.1 also makes touchpad to freeze as well.... :-(

    Was this answer helpful?

    0 comments