I'm also doing the latter. It took about 30-40 minutes before the problem recurred.
Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update.
The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.
Many people have discussed this now but not solution is provided and the problem cannot be solved now:
https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/
A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.
After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.
The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.
But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.
Surface | Surface Book | Install and update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
135 answers
Sort by: Newest
-
Anonymous
2018-10-11T09:43:12+00:00 -
Anonymous
2018-10-11T09:35:35+00:00 Did you add a max performance plan yourself? Or are you using the balanced power plan and then primary mouse click on the battery in your taskbar and use the slider to set it to max performance? I use the latter (max performance with the slider/balanced power plan) and that seems to work fine.
-
Anonymous
2018-10-11T09:27:37+00:00 I also received the firmware update, but after setting my power settings back to 'maximum performance', the mouse issue recurred.
-
Anonymous
2018-10-11T09:20:24+00:00 Today (11h of October) some Surface Book (2) (firmware) updates were on windows update and I can confirm my moues issues are gone! Seemed like a big update as well. I wonder what else improved.
-
Anonymous
2018-10-10T20:02:44+00:00 The mouse lock up only happens on the desktop. If the mouse makes it loading a game I can play it no problem........mouse is normal. Exit to the desktop and the mouse locks up. Strangest thing I've seen in my 26 years into computers.