Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in

I have only encountered this issue once or twice while using Skype for Business, other than that I'm using a Surface Keyboard, Logitech MX Master and Bluetooth Headphones without much of an issue.

The problem that this particular thread was originally about was USB devices freezing, especially mice as they are always polling.

I have additionally tested the mouse after the latest update and the problem persisted. HOWEVER, plugged into the Surface Dock, I have not encountered this issue yet. I purposely tried to load the PC with Tasks for it to trigger the Power Distribution issue, but this really seems to be exclusive to the Keyboard Base, as when power comes directly from the outlet (into the Dock), the problem is nowehere to be found.

Additionally, may I refer to this reddit thread (I think it had been mentioned before, but I'm pretty sure the fix is still just as valid)

https://www.reddit.com/r/Surface/comments/aujg3d/fix_naughty_usbintroducing_a_ridiculous_usb_bug/

Thanks for mentioning my reddit post ;) the fix still works, but i know that theres still something wrong with the hardware and firmware. And unfortunately, on my Surface Dock the problem still exists... sad

I have only encountered this issue once or twice while using Skype for Business, other than that I'm using a Surface Keyboard, Logitech MX Master and Bluetooth Headphones without much of an issue.

The problem that this particular thread was originally about was USB devices freezing, especially mice as they are always polling.

I have additionally tested the mouse after the latest update and the problem persisted. HOWEVER, plugged into the Surface Dock, I have not encountered this issue yet. I purposely tried to load the PC with Tasks for it to trigger the Power Distribution issue, but this really seems to be exclusive to the Keyboard Base, as when power comes directly from the outlet (into the Dock), the problem is nowehere to be found.

Additionally, may I refer to this reddit thread (I think it had been mentioned before, but I'm pretty sure the fix is still just as valid)

https://www.reddit.com/r/Surface/comments/aujg3d/fix_naughty_usbintroducing_a_ridiculous_usb_bug/

Matt - TranX:

How did you go back to factory? I thought the big issue here was that the problem is the latest UEFI (firmware) update introduced all these issues and Microsoft does not have a mechanism for downgrading the firmware.

Also, what is all this talk of USB devices? I thought the issue was all Bluetooth related.

That's what happens to me. I have a Surface Ergonomic bluetooth keyboard, Surface bluetooth mouse and as soon as I connect a pair of bluetooth headphones, all hell breaks loose.

Keyboard gets stuck and types the same character 100 times, or freezes and only types in spurts, or the mouse is jerky or stops working completely.

Disconnect the bluetooth headphones and everything is fine.

I am stunned that Microsoft has not weighed in.

The latest Windows 10 built, Windows 10 Pro Version 1903, solved all of my problems. Wifi is working better as well and I no longer have mouse, keyboard or touchscreen freezing issues.

Interesting. I'll need to try out a USB mouse soon then.

The latest Windows 10 built, Windows 10 Pro Version 1903, solved all of my problems. Wifi is working better as well and I no longer have mouse, keyboard or touchscreen freezing issues.