- I have the same issue, but I'm no using any external mouse, I'm using the track pad of the laptop the mouse freeze or the pointer disappear. I have to shutdown the laptop to make work again but after awhile it freeze or disappear again
Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in
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Anonymous
There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update.
The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.
Many people have discussed this now but not solution is provided and the problem cannot be solved now:
https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/
A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.
After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.
The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.
But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.
Surface | Surface Book | Install and update
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Anonymous
2018-11-05T00:30:34+00:00 -
Anonymous
2018-11-04T13:18:41+00:00 The Surface Book 2 Driver and Firmware Pack you mention is now delivered as an .msi pack which does not contain a packing list or individual drivers as the .zip pack did in the past.
I think there is a way to list .msi contents. The standard command line tool is called msiexec.exe but apparently there are some third-party ones too.
https://superuser.com/questions/307678/how-do-i-extract-files-from-an-msi-package
(BING search for
msiexec command line list contents
)
Apparently the key option is /a even though it sounds ambiguous from the help.
FYI
Robert Aldwinckle
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2018-11-04T10:00:47+00:00 Do you have the ability to open a support case on the IT Pro side or do you need
help opening a case?
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Anonymous
2018-11-04T02:55:20+00:00 We have 30 sb2 units in production and after the update they are all doing the same thing. We are using 15in with a 1060. MS please do issue a firmware rollback.
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Anonymous
2018-11-01T09:34:05+00:00 I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.
The Surface Book 2 Driver and Firmware Pack you mention is now delivered as an .msi pack which does not contain a packing list or individual drivers as the .zip pack did in the past.
How do you find out, which driver/firmware versions are included in these packs? I have long been trying to find a method without actually installing these .msi's.