Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in

Anonymous

There is a big issue in the recent firmware/driver update pushed to the surface book 2. The usb mouse became not really usable. There is a frequent lag/freeze happened to the mouse. Such issue was not there before the firmware update.

The mouse I tried including Logitech G703, G402, microsoft wireless mouse, etc.

Many people have discussed this now but not solution is provided and the problem cannot be solved now:

https://www.reddit.com/r/Surface/comments/951lyt/cursor\_freeze\_and\_mouse\_stop\_working\_randomly/

https://answers.microsoft.com/en-us/surface/forum/surfbook2-surfdrivers/surface-book-2-15-connected-usb-mouse-keeps/94eaf7b1-e7be-48ce-bf57-b120524fa9e4?rtAction=1535025867190&tm=1535026055241

https://www.reddit.com/r/Surface/comments/97804b/surface\_book\_2\_mouse\_freezes/

A further test can now confirm that the issue is either in the UEFI version 389.2268.769.0 or the system aggregator version 728.128.137.0.

After updated these two modules to those versions, the issue start to appear. This has been confirmed on more than one surface book 2 devices.

The previous version of the UEFI starting from 388 and aggregator version 728.77.137.0 do not have such issue. I can see at the moment, the 389 version of UEFI is not pushed anymore and the firmware/driver pack downloaded from Microsoft has the 388 version now.

But for those surface book 2 which has already got the 389 version pushed cannot revert back to the 388 version. Please fix this asap.

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135 answers

Anonymous

2018-10-17T22:12:32+00:00

I'm using neither Chrome nor Symantec Endpoint protection, and I have this issue occurring too.

The funniest thing is that my Logitech MX Master in Bluetooth Mode does not show these problems at all!

Methinks this has to be a power distribution issue, because I also get this when the CPU is under higher load. I just now had the pleasure of a stuttering Steelseries Sensei Mouse while I was trying to open an Ebook.

Please Microsoft, at least acknowledge that this is an issue.

Thanks for the feedback that you don't have Chrome nor Symantec.

Have you filed a report via MS' feedback hub or up-voted an existing report?

I'll gladly do so if you point me in the right direction. This is the first thing my Google search turned up with

Its the Feedback Hub app in Windows 10.
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Anonymous

2018-10-17T21:54:44+00:00

I'm using neither Chrome nor Symantec Endpoint protection, and I have this issue occurring too.

The funniest thing is that my Logitech MX Master in Bluetooth Mode does not show these problems at all!

Methinks this has to be a power distribution issue, because I also get this when the CPU is under higher load. I just now had the pleasure of a stuttering Steelseries Sensei Mouse while I was trying to open an Ebook.

Please Microsoft, at least acknowledge that this is an issue.

Thanks for the feedback that you don't have Chrome nor Symantec.

Have you filed a report via MS' feedback hub or up-voted an existing report?

I'll gladly do so if you point me in the right direction. This is the first thing my Google search turned up with
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Anonymous

2018-10-17T20:56:19+00:00

I'm using neither Chrome nor Symantec Endpoint protection, and I have this issue occurring too.

The funniest thing is that my Logitech MX Master in Bluetooth Mode does not show these problems at all!

Methinks this has to be a power distribution issue, because I also get this when the CPU is under higher load. I just now had the pleasure of a stuttering Steelseries Sensei Mouse while I was trying to open an Ebook.

Please Microsoft, at least acknowledge that this is an issue.

Thanks for the feedback that you don't have Chrome nor Symantec.

Have you filed a report via MS' feedback hub or up-voted an existing report?
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Anonymous

2018-10-17T20:41:32+00:00

I'm using neither Chrome nor Symantec Endpoint protection, and I have this issue occurring too.

The funniest thing is that my Logitech MX Master in Bluetooth Mode does not show these problems at all!

Methinks this has to be a power distribution issue, because I also get this when the CPU is under higher load. I just now had the pleasure of a stuttering Steelseries Sensei Mouse while I was trying to open an Ebook.

Please Microsoft, at least acknowledge that this is an issue.
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Anonymous

2018-10-14T18:56:08+00:00

I think it may be a windows 10 issue? I have a completely different made/model laptop I just setup last week, running 1809 versus my SB2 running 1709, and the only software in common is Chrome and Symantec Endpoint Protection. My touchpad on this new device started freezing the same day I set it up especially when trying to use two finger scrolling. I guess it could be Chrome or Symantec but this started on my SB2 around the time there was a Windows 10 update in August and its possible that code was incorporated in 1809. Its not like the whole computer is freezing up because when the touchpad stops working I can use the arrows on my keyboard to scroll...

To be frank, I also notice this the most most when chrome is open on my SB2. Maybe some updates there?

I just created a topic at the Google Chrome Help Center: https://productforums.google.com/forum/#!topic/chrome/E5J-vvEH27Q;context-place=forum/chrome

I would recommend "starring" and upvoting it

To confirm you dont have Symantec Endpoint Protection installed? If not, we can probably rule that out.
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