Mouse freeze on surface book 2 after the most recent firmware UEFI version 389.2268.769.0 update!!! especially when power adapter plugged in

having the same problem as well.

I'm surprised they're not solving this problem until now. It's been more than 7 months.

Also quite surprised that Microsoft actually launched such unfinished laptop

and sells it for 2500 USD to me. (Jesus Christ that can buy me a MacBook Pro bro)

As a MSI, Asus and Acer laptop Owner previously, I think MS laptop clearly has less quality than those Asian made laptop, and of course way more less than Apple laptops.

You MS are doing mistakes you know that?

deceiving customers with over 2K and literally don't care A/S anymore.

Simple,

I'll never buy a MS laptop.

I don't care if you're solving this in the future, you've bothered me for more than 7 months.

of course not even MS Windows nor MS office.

what a move MicroSoft

If you post/share the link to your feedback hub report for THIS issue, I will

email it to my internal contact.

This solved the problem for me!

Link: https://www.microsoft.com/en-us/download/details.aspx?id=56261

Download the "Surface Book 2 Drivers and Firmware" that matches you OS Build number.

To check you OS Build number, Click on the Start menu > Settings > System > About > Under "Windows specification".

My OS build number was 17763.292 so i downloaded the "SurfaceBook2_Win10_17763_1805009_0.msi"

Install it and restart your computer.

Should solve your mouse lag/freeze.

Has unfortunately not changed the Problem for me. High Performance, USB Mouse, stuttering when the load becomes high.

Hello skytulip33,

Thank you for bringing this up. There are some factors affecting the performance of your mouse on the Surface Book 2 like current OS version, hardware compatibility, updates that are not yet installed, etc. However, to be able to understand the issue better, let us know more details by answering the following questions:

• Were there any other changes made to your Surface aside from the firmware update?

• Can you confirm if those mice are gaming mouse? Did you check if those mice have any softwares/firmwares/drivers installed on your Surface? If so, is it updated as well?

• As for the Microsoft wireless mouse you include, which model? Did you check for the LED status (if available)? How about the battery?

• Also, we would like to know if the issue is noticeable while using it, or after you wake the device from sleep?

To help solve this issue, we'd like to make sure that the Surface is up to date by going to Settings > Update & security > Windows Update then Select Check for updates (Select "Restart now" if prompted). If you have difficulty installing updates from Windows Update, you can download and run the Surface Diagnostic Toolkit. It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. The tool takes about 10-15 minutes to run. You can click this link to get started then follow the on-screen instructions.

To troubleshoot the Microsoft wireless mouse, we suggest that you check these steps:

1. Unpair then re-pair the mouse.
2. Run the Bluetooth Troubleshooter by going to Settings > Update & Security > Troubleshoot. In the list of available troubleshooters, select Bluetooth then click "Run the troubleshooter". Follow on-screen instructions.
3. If that doesn't work, proceed to download and run the Surface Diagnostic Toolkit.
4. In case that the wireless mouse have no power left, replace the battery. If it's rechargeable, plug in to the device via USB cable.

Keep us posted on the outcome.

Facing same problem in Surface Pro 4 also. Please advice

Close but still having some issues.  It has helped the mouse from locking up when my polling rate is set to 500 (I had to lower it to 250 previous).  I still get lockups if I set it to 1,000.  I tried a bunch of those direct downloads from Microsoft in the past and none of them fixed the problem, but this one semi fixed it, so I will consider it a fix for now.  It could also be my situation, I have 2 external monitors as well as the surface going while using Autocad, Illustrator, Photoshop, etc.