Surface pro 7 login says "Couldn't turn on the camera, please sign in with your pin"

Anonymous
2019-12-08T16:52:33+00:00

Hi,

After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin"

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-29T11:51:50+00:00

    Facing the same issue. Surprisingly, the camera light does not turn off even after I login with my PIN. I had to turn off systemwide camera access due to that.... Really frustrating

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  2. Anonymous
    2020-11-30T00:50:23+00:00

    Having same issue on Surface Pro 7 less than one week old.

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  3. Anonymous
    2021-02-28T22:11:42+00:00

    Same issue. Turned off windows hello because of it months ago. Turned it back on, was working, now back to unable to turn camera on again.

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  4. Anonymous
    2021-05-07T18:05:21+00:00

    The "Windows Camera Frame Server" service must not be disabled for face logon to work. 

    Check using services.msc .

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  5. Anonymous
    2021-05-22T16:56:28+00:00

    Hi, I just bought my surface pro 7. Not even a week have passed and now I already encounter the exact same problems... How do I solve this issue?

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