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Hi,
After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Reinstalled device drivers for Surface Pro 7, then reset windows hello camera in settings which resolved issue. Everything is working fine again. Issue started when I installed Windows Insider Preview version of Win 10.
Can you share HOW you did this. I thought I reinstalled the device drivers - so maybe my failure is in Microsoft Hello?
Hi can you please send the detailed steps
How to reset camera in settings?
Reinstalled device drivers for Surface Pro 7, then reset windows hello camera in settings which resolved issue. Everything is working fine again. Issue started when I installed Windows Insider Preview version of Win 10.
Just "upgraded" from my Surface Pro 4. Never had this problem on my old surface. Microsoft needs to fix this quick. It's ridiculous to get a new device and then have this trouble. Very disappointed so far. I'm also thinking of returning this device.
